On the 8th of October 2013 we booked and paid for
1 room for 2 nights the 18th and 19th of November and 2 extra rooms for the 19th of November 2013.
On arrival at about 11-45pm ( WHY RUSH,IT WAS PAID FOR! ) we were greeted with "sorry we have over-booked so there is no room for you tonight! You will have to stay in another hotel across the road for the first night then pack up your bags and come back to the Travelodge for the second night"!
We had arranged that, on the morning of the 19th, our daughter would travel from Lincoln and meet us at our room so she could get changed and be ready for her " Graduation Ceremony "at the City Hall later that morning. But because we had to stay the first night in one hotel, then move to the original one, this could not happen.
What was a well planned and very special time for our family turned out to be a very distressing and unnecessary ordeal.
Will never book a Travelodge again!!
Mr & Mrs M WILLIAMS.
Arrive early even if you have booked and paid for your room because you might not get one!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 week ago
We’re really sorry to learn about the poor experience you had markadi1. It is regrettable you were relocated on this occasion; unfortunately we had an unexpected take up of arrivals at the hotel. Our hotel staff are trained in how to deal with such situations and will always try to reduce the impact on the customer by finding suitable alternative accommodation as close by to the hotel as possible and we will cover the cost of any additional travel expenses. Please can you give us some more detail of your stay so we can address your concerns. To help us contact you please can you visit our website and select the Contact Us button to give us more detail and be sure to click on the ‘link from TripAdvisor’ option when submitting your details
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.