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“Poor service, average food.” 2 of 5 stars
Review of Pizza Hut Drakehouse Sheffield

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Pizza Hut Drakehouse Sheffield
Drake house way, Sheffield, England
441142473703
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Ranked #865 of 1,161 Restaurants in Sheffield
Cuisines: Italian
Restaurant details
Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
5 restaurant reviews
7 helpful votes 7 helpful votes
“Poor service, average food.”
2 of 5 stars Reviewed October 14, 2013

My husband and I have visited a few times but wont very going again.

Food average, bland salad bar with limp lettuce but it is unlimited.

The service is always slow and miserable no matter how quiet it is. Dread to think how they cope if its ever full. One member of staff, a middle aged woman, huffed and puffed as we made our order making us feel in the way. Another time we visited we got our Hawaiian with no pineapple!! When I told the waitress she gave us a bowl of pineapple chunks to sprinkle over the one she'd wrongly served us! Was not offered fresh pizza or discount.

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10 reviews from our community

Visitor rating
    0
    3
    2
    4
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Worksop, Notts
Senior Contributor
44 reviews 44 reviews
34 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Gone downhill since last visit”
2 of 5 stars Reviewed October 7, 2013

As above, gone downhill since last vist, and we will not be visiting again. We called in yesterday for a lunch time meal. My other half, whose opinion of this place was already poor, decided to treat me as i'm always raving about it. The pizza was nice, unfortunatley the frozen wedges, and cheap soft nachos were not. The salad bar was also understocked, and wilting. Our visit was at about half 12, one would of assumed they had just opened, so why the veg and lettuce would be wilting, just makes you think "has it been there since last nite"?? not very tasty either.last time we went i had a smoothie, i note these have been deleted from the menu. So all in all and £30 later, not impressed. We'll stick to dominoes in future!

  • Visited October 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Top Contributor
85 reviews 85 reviews
53 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“Yummy”
4 of 5 stars Reviewed June 17, 2013

Always good pizza! Staff sometimes a bit grumpy though... Take away good from here too. A nice choice of salad as well

Visited April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
34 reviews 34 reviews
28 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Could do better”
3 of 5 stars Reviewed May 26, 2013

37 family members arrived to celebrate my nephews birthday. My sister had booked well in advance and this was a return trip as we did the same last year. Lovely atmosphere all seated in one area of the restaurant. The food was good and a good time was had by all. Just a little niggle
, the serving system is obviously that a waitress is given responsibility for certain tables. This meant our waitress was serving all 37 of us! She was fab and coped very well. Although as you can imagine service was slow. Same thing happened last year. I think the staffing for large party's needs to be thought about I don't blame the staff at all, they coped the best they could but one waitress to serve drinks and food to 37 people!! Please please can management sort this for next year. Then you can have 5 stars.

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
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