Our evening was a disaster. Nearly everything that could go wrong went wrong.
But we'll go to Turkuaz again.
What? Have I, like the Englishman of empire days, been out in the midday sun without my tropical pith helmet and gone doolally? Or been at the hubble bubble pipe too much?
Neither of these. But first allow me to enlarge on our experience. The restaurant is pleasant enough, and the assortment of starters we shared between four was unusual and very tasty.
It set us in keen anticipation of what was to come.
Except that it didn't come. The main course, I mean. After an hour's waiting, we and another couple who'd obviously endured the same experience, had had enough. The other couple left. We stayed on the assurance that our meals would be there in ten minutes.
And they were. But our troubles were not over. My wife took one bite of the chargrilled sea bream and pronounced it raw in the middle. We got up to leave.
Now there are some restaurateurs who would not have cared about our ruined evening. There are still others who would try to make light of it and palm us off with a free dessert or glass of raki, which would have incensed us further.
As it was, the management and staff immediately owned up and accepted full responsibility straight away, and were genuinely apologetic. I received the distinct impression that ours was not a typical experience. One shamefaced member of staff summed it up; "I can't even look you in the eye" she said. The manager waived the entire bill.
If criticism of restaurants is to mean anything, it is surely that the owner should grasp it as a chance to put things right. Anyone can handle a restaurant full of happy diners. It's a measure of the place how customers are treated when they're not happy. It's also a measure of how much the restaurant cares.
Turkuaz deserves another chance in my view. I'll report back in a month.
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