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“Fell short of expectations” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Sheffield Park

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DoubleTree by Hilton Hotel Sheffield Park
4.0 of 5 Hotel   |   Chesterfield Rd S, Sheffield S8 8BW, England   |  
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Ranked #18 of 57 Hotels in Sheffield
Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Fell short of expectations”
3 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel was easy to get to by car, plenty of parking and smart in appearance. Was let down by slow bar meals service, lack of options for those with dietary needs (no soya milk or gluten free options), not given the room that was booked (twin instead of Queen), and unreliable Internet access.

All in all the hotel was acceptable, clean and covered the basic needs for a business trip, but only because I wasn't paying myself - otherwise would have had more cause for complaint.

Stayed December 2014, traveled on business
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934 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Reading, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here last Thursday on business. Very smart hotel, room lovely and spacious, staff very pleasant and obliging. However, I wish we had been told they there was a "boxing tournament" going on that evening as we had to wait ages in the bar to get a drink! It was quite rowdy and I felt very uncomfortable.

I feel that a hotel of this status should inform guests that a function are going on so that they are prepared, or maybe decide to stay elsewhere.

However, the restaurant was fine and the meal lovely although although I think it was expensive/overpriced for what we got.

We did not have time to visit the spa etc, but it looked good.

Would stay here again but would ask about private functions going on.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed a night here due to a works party. Lovely hotel friendly staff nice and clean. Great party with live band followed by disco to about 2am. Breakfast was good and plenty of with lots of variety. Looking forward to next year's.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gavin A, Guest Relations Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, 1 week ago
Thank you 'sarkycharlie' for your lovely review of our hotel and its facilities.

We’re so glad that you had such a pleasant stay with us and that you also managed to enjoy one of our Christmas disco party nights with your friends and colleagues as well.

We’re delighted you had such a great time and look forward to welcoming you back next year, if not before.

The Management, DoubleTree by Hilton Sheffield Park.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basildon, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

pleasant welcome at reception when booking in. Room clean and functional. Bathroom little on the small side and shower OK when worked out how to operate it. breakfast was good though slow to be seated and long wait for coffees and food could have been hotter.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gavin A, Guest Relations Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, 1 week ago
Thank you 'mitsycat1' for your review of our hotel and its facilities.

We really appreciate your feedback as this highlights the areas where we can improve so enabling us to deliver a better overall experience for our guests.

Your comments have been noted and we hope we will have the opportunity to welcome you back again soon.

The Management, DoubleTree by Hilton Sheffield Park.
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1 review
5 of 5 stars Reviewed 1 week ago

I went to the Hilton on the 08/12/14 with a friend for a spa and afternoon tea we paid £25.00 for the two of us which included use of the gym, pool, sauna and steam room. As well as a full afternoon tea and complementary (unlimited) coffee or tea. The afternoon tea was well presented, included a variety of tasty cakes and scones with plenty of jam and cream!

staff were really friendly and helpful. Only thing that lets the place down is the changing rooms as these were cramped... but were adequate.. would definitely recommend.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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Gavin A, Guest Relations Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, 1 week ago
Thank you 'Alicia w' for your review of our hotel and its facilities.

We’re delighted that you enjoyed our Revive Spa and afternoon tea package and that everything was to your satisfaction.

We do apologize if you found the changing rooms a little cramped which tends to happen during peak periods, but thank you for your kind recommendation and we hope to have the opportunity to welcome you back again soon.

The Management, DoubleTree by Hilton Sheffield Park.
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Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We attended a disco function evening on Friday and cannot give praise enough.

Sparkling service from staff in all the areas bar, function room , cloak room and the receptionist was absolutely delightful.

Now on to main event it was held in the Devonshire suite the tables were dressed imaculately lots of space especially for the large numbers involved, lovely plates of food served swifly to each table all to be toasted down with white wine chilling in ice buckets. noted nice elegant polished glasses.

The live band was Just Amazing to dance to. Well done!!!!!!

Hope to be back very soon.

Anne W

Stayed December 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gavin A, Guest Relations Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, 1 week ago
Thank you 'Alan W' for your fabulous review of our hotel.

Also many thanks for your sparkling comments with regards to our Christmas disco-party night, I will make sure the banqueting team who work hard on each event are informed of your delight with the evening’s proceedings.

It really motivates the team when we receive such positive reviews as this rewards them for their hard work and dedication.

Thank you and we look forward to welcoming you back again soon.

The Management, DoubleTree by Hilton Sheffield Park.
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LOS ANGELES
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay in this hotel about 4 times a year and have been doing so for about 4 years , I have never experienced any major issues either with the food or quality of service . The staff are extremely friendly and efficient ; nothing is too much trouble , be it to fixing minor technical issues or making dinner reservations/ booking taxis I will keep returning

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gavin A, Guest Relations Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, 1 week ago
Thank you 'TRAVELLINGMAN538' for your lovely review of our hotel and its facilities.

It’s always appreciated when we receive such positive reviews particularly from our regular guests who really get to know the hotel, as this motivates the team rewarding them for their hard work and dedication.

Thank you and we look forward to welcoming you back again soon.

The Management, DoubleTree by Hilton Sheffield Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Sheffield Park

Address: Chesterfield Rd S, Sheffield S8 8BW, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Sheffield
#8 Business Hotel in Sheffield
#12 Family Hotel in Sheffield
#13 Romantic Hotel in Sheffield
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Sheffield Park 4*
Number of rooms: 95
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Sheffield Park is a contemporary hotel with top-quality 4-star facilities. Situated on the outskirts of Sheffield, yet with superb travel links, this DoubleTree by Hilton hotel is the perfect base for South Yorkshire, The Peak District and North Derbyshire. This is one of the few hotels in Sheffield able to offer complimentary car parking, fully air-conditioned bedrooms, 11 meeting rooms, an award-winning restaurant and revive Health Club making it the best place for your next stay in Sheffield. The Hotel holds a Four Star AA rating and an AA Rosette. ... more   less 
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Also Known As:
House Moat Sheffield

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