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“When is a Queen bed not a Queen bed?” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Sheffield Park

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DoubleTree by Hilton Hotel Sheffield Park
4.0 of 5 Hotel   |   Chesterfield Rd S, Sheffield S8 8BW, England   |  
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Ranked #18 of 57 Hotels in Sheffield
Cheltenham, United Kingdom
Top Contributor
96 reviews 96 reviews
24 hotel reviews
Reviews in 47 cities Reviews in 47 cities
56 helpful votes 56 helpful votes
“When is a Queen bed not a Queen bed?”
3 of 5 stars Reviewed October 8, 2013

OK, so I've got a beef on about this. We scoured hotels and decided to stay here because one of the reasons was that it advertised heavily that the rooms and the beds were 'Queen' size.

We are used to a King size bed, but the beds offered here are actually standard doubles. They know this, of course, and when queried they didn't seem to care.

Onto the room itself: was OK for a corporate type although I think it resembled a revamped 80's room. Bathroom was fairly small, tiles needed the grouting cleaning - it just felt old style premier inn as far as the bathroom was concerned.

Some of the reception staff seemed to be there for the money rather than an interest to serve...

Positives - its a great location, ample parking and lots of facilities. Didn't eat here as menu was fairly limited. Probably look elsewhere next time. Sorry.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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933 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
Sydney, New South Wales, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 8, 2013

Chosen as a one night stay via HHonors as it was close to home and close to the Peak District. A nice room in a very nice hotel, which I had not stayed at for a number of years. Staff are friendly and helpful and the evening meal in the restuarant was of a very high quality. We would definitely go back and use this location for exploring the Peak, as Bakewell is only about 10 (or so) miles away and Sheffield is on the doorstep too.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Guest Relations Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, October 9, 2013
Dear Phil H,
Thank you for taking the time to review our hotel.
I'm pleased to see you thought the room was nice, and that you decided to come back to us after a number of years.

Hopefully we will see you soon.

Warm regards

Heather
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Sandbach, United Kingdom
1 review
4 of 5 stars Reviewed October 8, 2013

We stayed at the Double Tree Hilton Sheffield as part of the 'Chatsworth Break' offer - fantastic value for money, would absolutely stay at a Double Tree again. Greeted by warm, welcoming staff and of course that cookie!!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Guest Relations Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, October 9, 2013
Dear Victoria E
Thanks for your review.
Its great to see our staff were welcoming and that you found the Chatsworth Break good value... and of course our fabulous cookies.

We look forward to welcoming you again soon.

Warm regards

Heather
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Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2013

The Doubletree is a reasonably large modern establishment with ample parking. The staff were pleasant, polite and efficient.

On arrival you are welcomed with a complimentary cookie. The room was spacious, clean and comfortable and I had a good night’s sleep.

The hotel restaurant had a decent but limited menu. At dinner I enjoyed asparagus and poached egg for starters followed by roast lamb for main washed down with an acceptable Chianti. The buffet breakfast offering was also good with plenty choices to start the day.

If I were to pick fault with the hotel it would be on the grounds of some uninspired interior design in particular the lighting.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fife, Scotland
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed October 6, 2013

This hotel was such a disappointment. We have come to expect so much more from Hilton. The rooms were so old and dated, which could have been forgiven if they were clean, but they weren't.

Rather than unpack and complain we just got on with it, so the least we could do was provide an accurate report and some disturbing photographic evidence, which will be sent to HHonors directly!

Bed was not comfy, TV was ok and breakfast was not worth £10pp.

Stayed October 2013, traveled as a couple
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Steve_Whittaker, General Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, October 7, 2013
Dear Kay-Partyof5,

Thank you for taking the time to write a review. It is concerning to read that the hotel was such a disappointment, however you have not highlighted anything in particular with the exception of cleanliness. As I am sure you can see from all of our reviews cleanliness is one of our many strong points and I am sure that had you brought your dissatisfaction to our attention at the time it could have been quickly rectified.

I look forward to receiving your "accurate report" along with the photographic evidence from our team at HHonors.

Yours sincerely,
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Blackwood, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 4, 2013

Lovely relaxing stay with cookies on arrival then tea in lounge. Have to mention Jaqueline in the spa, a lady who knows how to treat customers. Will definitely stay here again as the piano bar was so relaxing to sit and dine.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Guest Relations Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, October 9, 2013
Dear Gina C
Thank you for taking the time to review our hotel.

It is great to see you left us thoroughly relaxed - Jacqueline gets lots of great feedback about her massages and the treatments.

We are looking forward to you coming back - and the cookies will be waiting for you.

Warm regards

Heather
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Durham, United Kingdom
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 30, 2013

Stayed recently at this fab hotel as part of a Great Little Breaks stay with Chatsworth Visit .Hotel is most impressive - spacious ,clean comfy rooms. Large tv, fridge ,safe iron and board- in fact everything you could possibly need. We received a very warm , friendly welcome at reception when we arrived and felt immediately at home .Restaurant staff equally amazing-many thanks to Emma ,Dan ,Laurie, Olivia and Jaeger .Food of a very high standard- a cut above.I would certainly recommend a visit to this gem of a Hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Guest Relations Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this review, October 9, 2013
Dear butterfly5444
Thank you for reviewing our hotel.
Our rooms have been very well thought out so we include everything we think you may need.

Its so nice to hear when our staff are praised for their warmth and friendliness. It will be a pleasure to pass on your kind words to them - its a great motivational tool.

Hope to see you soon

Warm regards

Heather
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Additional Information about DoubleTree by Hilton Hotel Sheffield Park

Address: Chesterfield Rd S, Sheffield S8 8BW, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Sheffield
#9 Business Hotel in Sheffield
#12 Family Hotel in Sheffield
#13 Romantic Hotel in Sheffield
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Sheffield Park 4*
Number of rooms: 95
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Sheffield Park is a contemporary hotel with top-quality 4-star facilities. Situated on the outskirts of Sheffield, yet with superb travel links, this DoubleTree by Hilton hotel is the perfect base for South Yorkshire, The Peak District and North Derbyshire. This is one of the few hotels in Sheffield able to offer complimentary car parking, fully air-conditioned bedrooms, 11 meeting rooms, an award-winning restaurant and revive Health Club making it the best place for your next stay in Sheffield. The Hotel holds a Four Star AA rating and an AA Rosette. ... more   less 
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Also Known As:
House Moat Sheffield

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