I stayed here for 1 night as I was in Sheffield for my 60th birthday celebrations. I had booked 3 rooms for my family....2 executive rooms and 1 suite.
initially I wasn't impressed as I tried to check in at 3.30pm and was told therooms weren't ready....despite check in being from 2pm. at 4.30 after I had gone for a walk around the centre I went back to check in again. still the rooms weren't ready.eventually after a heated discussion with the manager I was given 1 room..the suite on the 5th floor.still theo ther 2 weren't ready.
at 5.30pm I eventually got the keys for the other 2 rooms.this simply isn't good enough for a supposed 4 star hotel.
however they did refund me the cost of 1 of the rooms because of the delays...and on returning from my night out they had given me a complimentary bowl of fruit and a card with further apologies.
I thought the rooms were good....clean and comfortable.the location is also ideal for the city centre.
breakfast was again haphazard...they kept running out of eggs...with queues developing and having to wait for them.all in all the food was ok however.
overall I got the impression that the hotel was poorly managed..with the staff trying their best to cope.
overall therefore I have mixed feelings about the place....for the price I expect better in terms of service.
- Official Description (provided by the hotel):
- An AA 4 star New Generation Novotel in the city centre, a few minutes walk from the train station, Crucible and Lyceum Theatres and Hallam University. Don Valley Stadium, Sheffield Arena, Meadowhall Shopping Centre, Chatsworth House and the Peak Districtare a short drive away. Offers 144 newly refurbished superior en suite rooms, Elements restaurant, bar, heated indoor pool and 7 meeting rooms. Non smoking throughout. Guests have free use of a health club nearby. Limited onsite pay parking available. ... more less
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- Also Known As:
- Novotel Sheffield Centre Hotel Sheffield
- Accor Sheffield Centre
- Sheffield Novotel