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“As a regular, disappointed this time” 3 of 5 stars
Review of Novotel Sheffield Centre

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Novotel Sheffield Centre
4.0 of 5 Hotel   |   50 Arundel Gate, Sheffield S1 2PR, England   |  
Hotel amenities
Ranked #24 of 57 Hotels in Sheffield
GreenLeadersBronze level
Milton Keynes
Top Contributor
196 reviews 196 reviews
152 hotel reviews
Reviews in 112 cities Reviews in 112 cities
238 helpful votes 238 helpful votes
“As a regular, disappointed this time”
3 of 5 stars Reviewed December 25, 2011

I have stayed here quite often, as it is convenient for central Sheffield and a short walk from the station. Perhaps, it was just before Christmas and people were tired, but the welcome was slightly less warm. Good tidy room and quiet. My real disappointment was the breakfast - the hotel had hardly any people, so there was no buffet, which was fine, but with only five people there the service for made to order was not well organised which was a shame. So, not as good as normal I fear.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel-Sheffield, General Manager at Novotel Sheffield Centre, responded to this review, January 18, 2012
Thank you for your feedback regaring your recent stay here at the Novotel. I was very disappointed to read that you felt that the level of service you received on breakfast was not up to standards and I can assure you that the Food & Beverage Manager has addressed all your concerns. Once again thank you for your feedback and I look forward to welcoming you back to the hotel.
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789 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 23, 2011 via mobile

I stayed here on business and the only truly nice thing about this hotel, considering the price, was the location. The complimentary breakfast was over or under cooked depending on whether you liked runny scrambled eggs or cremated bacon. The bed spread had holes in it and it's saving grace was the fact that it was a double room so there was enough of the sheet to sleep under, hole free. I was however impressed by the shower, that was up to usual Novotel standards!

  • Stayed August 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Novotel-Sheffield, General Manager at Novotel Sheffield Centre, responded to this review, January 18, 2012
Thank you for taking the time to provide valauble feedback regarding your recent stay at Novotel Sheffield. I can assure you that I have addressed your comments and concerns with the head Housekeeper and F&B Department and procedures are in place to ensure that this does not recur in the future. Once again thank you for your feedabck.
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A TripAdvisor Member
4 of 5 stars Reviewed December 20, 2011

Have stayed at this hotel many times before. Very handy for Sheffield centre and railway station. Obtained an excellent room rate (£35, prepaid) via internet booking made in November. Service very good throughout, especially in dining room, apart from at checkout on Saturday morning when there was only one person manning the desk who was dealing with a large group. Had to leave without properly checking out in order to catch train. No attempt made to summon up extra staff - perhaps there weren't any. Overall though a very good experience as on previous occasions.

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Novotel-Sheffield, General Manager at Novotel Sheffield Centre, responded to this review, January 18, 2012
Thank you for your comments regarding your recent stay at the Novotel. I was pleased to read that you enjoyed your stay. I have also spoken to the Food & Beverage Manager who is addressing the staffing levels during breakfast at the weekends.
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A TripAdvisor Member
5 of 5 stars Reviewed December 14, 2011

a very very very good stay! very clean and great service! everyone was very helpful and kind. i would recommend this place to anyone looking for a great vauled place in sheffield. its a 2 min walk to the city centre and the train station on your doorstep! great place A++++++++

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Novotel-Sheffield, General Manager at Novotel Sheffield Centre, responded to this review, January 18, 2012
It gave me great pleasure to read your comments regarding your stay here at the Novotel. I have today shared your comments with the team. We look forward to welcoming your return visit.
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Watford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 14, 2011

.Centrally located and very convenient for those travelling by train, No need for a taxi. just a short walk up a steepish slope. Pleasant receptionists and a good open foyer. Our room smaller than others we have been allocated in the past and access to the bathroom was restricted. Two double doors opened outwards almost touching the bed. As with most business hotels storage for a longish stay was inadequate. Good breakfasts, but where do they keep all their teaspoons?

The city centre with shops, theatres and restaurants is virtually onthe door step. The impressive Wintergardens wiith plants, seating and museum is next door. Not many people contemplate Sheffield as a weekend break, those who do are in for a pleasant surprise. The sister Mercure hotel is adjacent and good for dinner is spectacular surroundings. Dining in the Novotel itself is flexible and can be taken in bar, restaurant or room.

  • Stayed December 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel-Sheffield, General Manager at Novotel Sheffield Centre, responded to this review, January 18, 2012
Thank you for your recent feedback regarding your stay here at the Novotel. I was disappointed to learn that you felt the size of the room was restricitve for your needs. Upon your next reservation, we will ensure that you are allocated a room which is slighlty bigger than the one you were allocated previously. Once again thank you for your feedback.
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Bristol, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 13, 2011

The hotel was well signposted from the main road, but good impressions were not made by the car park, which was cramped and haphazard, without signs leading to reception. The reception staff were particularly welcoming and helpful - a big plus after a long journey. The room was clean and comfortable and I elected to order dinner in my room. Contacting room service, either directly or via reception, proved difficult, and ordering dinner required a third call, before it was answered. When it arrived, the food was good, although the ice cream on my dessert was a puddle shortly after arrival; also, there was no bathrobe, so only a towel could protect my modesty when dinner arrived just after I had showered. After a very good night's sleep, I managed to check out swiftly; however, although the breakfast buffet was available, the staff were invisible, so no coffee or, indeed, service. Overall, a mixed experience marred my visit slightly. A comfortable hotel in a central location could do better.

  • Stayed December 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel-Sheffield, General Manager at Novotel Sheffield Centre, responded to this review, January 18, 2012
Thank you for your comments regarding your stay here at the Novotel on 13th December. I have shared your feedback with the team here. I was very pleased to learn that you found our front office team to be helpful. With regards to the staffing levels at breakfast, my Food & Beverage Manager will be reviewing this particular weekend. We do hope we get the opportunity to welcome you back to the hotel in the near future.
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A TripAdvisor Member
4 of 5 stars Reviewed December 13, 2011

would have thought the parking came included in the initial enquiry cost !! other than that wife prefers a bath rather than a shower. I enjoyed the shower though. friendly and good service. Lovely breakfast served in our room the following morning.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel-Sheffield, General Manager at Novotel Sheffield Centre, responded to this review, January 18, 2012
Thank you for your comments regarding your stay here during the festive season. I was pleased to learn that you enjoyed your stay and I do hope also you enjoyed your christmas party also. here at the hotel, we have a variety of rooms which include showers only and showers with baths. Upon your next visit to the hotel we will ensure that we fullfill your requirements.
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Additional Information about Novotel Sheffield Centre

Address: 50 Arundel Gate, Sheffield S1 2PR, England
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sheffield
#8 Luxury Hotel in Sheffield
#17 Family Hotel in Sheffield
#18 Business Hotel in Sheffield
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Sheffield Centre 4*
Number of rooms: 144
Official Description (provided by the hotel):
An AA 4 star New Generation Novotel in the city centre, a few minutes walk from the train station, Crucible and Lyceum Theatres and Hallam University. Don Valley Stadium, Sheffield Arena, Meadowhall Shopping Centre, Chatsworth House and the Peak Districtare a short drive away. Offers 144 newly refurbished superior en suite rooms, Elements restaurant, bar, heated indoor pool and 7 meeting rooms. Non smoking throughout. Guests have free use of a health club nearby. Limited onsite pay parking available. ... more   less 
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Also Known As:
Novotel Sheffield Centre Hotel Sheffield
Accor Sheffield Centre
Sheffield Novotel

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