Ordered at approx 6:30pm, Meal arrived at 9:00pm. Takeaway telephoned us at 8pm to say that the order was ready and they were waiting for a delivery driver to come back to the shop to bring it.
This meant that our food was sat around for an hour before it got to us. Aparantly though, because it's in stainless steel containers that would keep it hot. Our food arrived stone cold and the order was incorrect. I telephoned to complain, I said the food was cold, I was advised by the staff to warm it up in the microwave. I asked why the order was wrong, especially as it had been sat waiting to be delivered for an hour, the take away said it was human error.
They didn't seem to understand my frustration when pointing out that an order that was cooked, then sat around for an hour was still wrong.
I ended up getting a refund in the end. Very unimpressed and will never be ordering again. Poor delivery times, poor customer service. Shame as the food wasn't to bad except despite it not been what I actually ordered.
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