I came to that hotel on a business trip. I usually stay in Novotel, but Ibis Hotel is just 10m down the road and cheaper, so I decided to give it a try. My first surprise was during the online booking, I had to add an extra 15 Pounds to get the "broadband package". Not really what you would expect in a major hotel chain, but I went for it as I needed it to work. I arrived at the hotel and found out that the internet connection was via cable only... No wireless in the rooms! Like in 1997. And last but not least, when I plugged my computer in, it simply would not work (impossible to get an IP address). I called the reception desk, they reset the system to no avail. I called again, they told me they would send me a technician. 48min later (and 2 extra phone calls to the reception desk), the technician finally arrived and the first question he asked was: "Is this a company computer?" I said yes. He told me: "then it wont work, you need to use your personal laptop, not the company one". I hadnt brought my personal laptop. He then plugged his laptop in to show me it worked on his. I replied that among all the hotels I had been worldwide, that was the first time I had seen that, and that this was simply not acceptable, especially when you had to pay extra to get a (wired!!!) connection! He said that he was hearing that all the time from everybody, but that management would spend the money to get a proper system. Obviously I was furious, I went down to the lobby, asked for the manager and I got directed to the team leader. I explained my issue, and she told me that I could either use the wireless in the lobby, or use the wireless connection from... Novotel, as my room was one of the few within range. They gave me a wireless voucher from Novotel and I managed to connect.
Note that the rate for the night was 119Pounds (not that cheap compared to some other comments) + the 15Pounds for the "broadband package" that obviously I didnt end up paying.
I will not come back to Ibis, neither this one, nor any in the world. The 15Pound/day is enough to put a wireless router per room... per day! I know this is not a local staff issue, but I felt terribly annoyed to have to go through that in 2012. If you come on a business trip, go to another place.
I deeply hope that somebody in Ibis management will take this issue seriously and put an end to it. The rest of the hotel is ok, but this kind of issues is a deal breaker. I will also notify the travel agency my company uses so that Ibis is not booked for us anymore (note that I didnt use the travel agency on that particular trip).
- Also Known As:
- Ibis Reading Centre Hotel Reading
- Ibis Reading Centre Hotel
- Ibis Reading
- Official Description (provided by the hotel):
- The Ibis Reading Centre is 2 min from the train station and the pubs of Friar Street, and 30 min by train from London Paddington. Heathrow airport is accessible in 30 min via the M4 and Gatwick in 70 min by train. 10 min from Madejski Stadium and Green Park, 20 min from Legoland, the hotel has 182 rooms with air cooling. It also features a bar serving snacks 24 hours and wireless Internet access for guests on business stays. Public undercover parking close by at discounted rates for hotel guests. ... more less
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