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“Fantastic customer services” 5 of 5 stars
Review of Novotel Reading Centre

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Novotel Reading Centre
4.0 of 5 Hotel   |   25b Friar Street, Reading RG11DP, England   |  
Hotel amenities
Ranked #9 of 32 hotels in Reading
Cornwall
1 review
“Fantastic customer services”
5 of 5 stars Reviewed November 19, 2013

I have stayed in this hotel a few times and have always found it to be really good. The facilities are brilliant. However we stayed for 3 nights last week and I mistakenly left something in the room when we left. I cannot praise the hotel staff enough for the service I received and I cannot speak highly enough of them. They were absolutely superb. Thank you very much!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiMcMillan, General Manager at Novotel Reading Centre, responded to this review, November 20, 2013
We are absolutely delighted to read your feedback about your recent stay at Novotel Reading and the great service you received from the team here. I am so pleased that we managed to meet your expectations and excel them with regards to our customer service as this is so important to us. We look forward to welcoming you back to Novotel Reading Centre in the future. Kind regards. Jacqui McMillan - General Manager
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643 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cardiff
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed November 17, 2013

Love this hotel! I have stayed here twice and it doesn't disappoint. Clean, spacious room with big, comfortable bed and fab bathroom. The breakfast is good quality buffet - we got the £7.99 weekend rate so no complaints. Loved the pool/sauna/steam room, if I'm being hypercritical I would like to have seen a jacuzzi there but perfectly happy with what was there. The gym was small but big enough. We loved the modern decor, power showers in the pool area and the friendly staff. As regular overnight visitors to Reading we will definitely be back.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiMcMillan, General Manager at Novotel Reading Centre, responded to this review, November 19, 2013
We are absolutely delighted to read your feedback about your second stay at Novotel Reading, thank you so much for taking the time to review it on here. If we ever look at refurbishing the pool area, we will certainly take your feedback on board about the installation of a Jacuzzi. We look forward ot welcoming you back to Novotel Reading in the future. Kind regards. Jacqui McMillan - General Manager
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Norwich, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 12, 2013

Good hotel in the centre of Reading. Enjoyed using the swimming pool, steam room and sauna. Breakfast is a bit on the expensive side at £14.99 so I only use this hotel if I can get it in the room rate.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiMcMillan, General Manager at Novotel Reading Centre, responded to this review, November 13, 2013
Thanks for taking the time to write a review about your recent stay at Novotel Reading, we really appreciate it. I am really glad you enjoyed your stay with us. We always have breakfast inclusive rates available on www.novotel.com or alternatively you can book room only and purchase breakfast in advance on the website at a reduced price. We look forward to welcoming you back to Novotel Reading in the future. Kind regards. Jacqui McMillan - General Manager
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Portsmouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2013

This hotel does all that you would expect from it. Pleasent rooms, close to the city centre and friendly staff. The hotel carpark is not as hard to find as some people make out, a quick look on googlemaps etc before you leave and u should know where your going although it costs double what ive payed in another novotel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiMcMillan, General Manager at Novotel Reading Centre, responded to this review, November 6, 2013
Thank you so much for taking the time to post your thoughts on here about your recent stay at Novotel Reading. I was even more pleased to see that you had no issues finding the car park and it is true a little bit of preparation in advance does assist in this process. I do hope you will return to us in the future and we look forward to welcoming you back in the future. Kind regards. Jacqui McMillan - General Manager
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Additional Information about Novotel Reading Centre

Address: 25b Friar Street, Reading RG11DP, England
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Reading
#4 Business Hotel in Reading
#4 Luxury Hotel in Reading
#6 Romantic Hotel in Reading
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Reading Centre 4*
Official Description (provided by the hotel):
New Generation 4 star hotel with leisure club located in Reading town centre. Just 2 min. walk from the railway station: 25 min to London Paddington, 30 min Rail-Air link to Heathrow airport, free shuttle to Thames Valley Park. A short drive to the M4, other business parks and Reading FC stadium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, ACCOR, Tingo, getaroom.com, Otel and Agoda so you can book your Novotel Reading Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Reading Centre Hotel Reading
Accor Reading Centre
Reading Novotel

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