Well, well, well. I really wish I could start on a positive but I am afraid I can't.
Upon arriving at the accommodation (not really fit to be given the title as hotel) the receptionist gave us the keys to our room and pointed to the direction the room was in (note: not shown to the room) after walking in different directions for about 20 minutes we reached the roof of the building and I was not impressed with the smell. At first both my husband and myself thought it was someone who had got something cooking until we opened the door to our room...... Bam! Egg, rotton smelly egg! I couldn't believe it! The light bulb was so dim we could hardly see. There was an iron mark on the carpet and a single bed and double bed in the room. I asked my husband to look in the bathroom as I was finding it hard to breathe with how hot it was in the room along with the smell, it was just horrid. I phoned the receptionist to tell him how appalled I was at the state of the room and he said he would pop up to see what we were so disappointed in. After half an hour of waiting the receptionist came into the room and my husband told him to go in the bathroom where he was faced with unflushed poo in the toilet and a shower. I would be frightened of using as the amount of mould and mildew was a health hazard. Even the receptionist said that it was disgusting and promised to find us a twin room more suitable. We had to tell the receptionist we were married and what's more I was pregnant so we did not want a room on the ceiling like this one. After an hour of waiting in the smelly room the receptionist took us to 3 more rooms all in horrific states and when asked if this really was a hotel or a hostel for homeless people he said "yes, we do have long term residents living with us" to which my husband asked him if he would pay to sleep in these conditions his reply (unsurprising) "no sir, I wouldn't". He did however find us a lovely room on the ground floor with a brand new bathroom in and nice clean walls he even said "get yourself settled and I will meet you in the bar what would you like as a complementary drink." what a nice gesture 1 orange and lemonade 1 Magners. When we got to the grotty bar we ended up having to pay for the complimentary drinks and what's worse, the glasses were dirty. My husband had a big spider in his drink and the bar man said it must have come from the closed bottle of Magners.... Seriously what a joke! I have never stayed in such a poorly managed "hotel" the poor receptionist didn't seem to have any back up from his managment if any exists! The management (or lack of) is appalling and the whole situation stinks... Just as this dirty, filthy, hazardous place did! Needs a lot more than a couple of vamped up rooms!
- Official Description (provided by the hotel):
- Stay with us for clean comfortable rooms at affordable prices. Our rooms offer microwaves and fridges and some with mini kitchens. Ideal for the cost conscious traveller as you are the able to cater for yourself. We can also arrange free delivery and discounts at our local restaurants. We offer FREE secure wifi, gym and 24 hour reception. We serve breakfast daily. Located just a short walk to the Royal Berkshire Hospital, Reading University, the Town Centre and a short drive to all the local Business Parks. ... more less
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- Also Known As:
- Comfort Inn Reading
- Reading Comfort Inn