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“Concerned” 3 of 5 stars
Review of Premier Inn Reading - Caversham Bridge

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Premier Inn Reading - Caversham Bridge
3.0 of 5 Hotel   |   Richfield Avenue, Reading, England   |  
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Rooms from £57
Ranked #3 of 33 Hotels in Reading
Certificate of Excellence 2014
Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Concerned”
3 of 5 stars Reviewed December 30, 2013

Disappointed with the service in the restaurant, the waiter was quite rude..we booked a taxi with the hotel, then realised enroute that it was not a registered taxi, very upset about this and reported it straight away but so far have not heard from the hotel how this could happen.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Caversham, Reception Team at Premier Inn Reading - Caversham Bridge, responded to this review, January 2, 2014
Dear guest

Thank you for taking the time to review our hotel. We are sorry to hear about your experience at the Toby Carvery. Although they are next to our hotel, we are not part of the same company. Regarding the comment about the taxi, your complaint has been passed on to management. After they investigate they will be in touch.
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317 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • English first
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English first
bethyoscar22
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 30, 2013 via mobile

As frequent stayers at premier inn around the country (probably our 6th stay at a premier inn this year!) we can easily compare them. The rooms are slightly smaller but comfortable bed and huge TVs and very clean so perfect! I think the "public toilet" paper dispenser is slightly strange but honestly not a problem! However this is the first time ever I have been dissatisfied by the customer service.
Upon arrival we were allocated our room - which was interconnecting so I popped downstairs to see if my family - due to arrive shortly could be placed in that room? The lady which I won't name just said "no - it's going to be empty" so I asked if I could be moved to a room what didn't have interconnecting doors. She then sniggered and said "why?!" To which 2 other female staff started glaring at me. I felt embarrassed so I thanked them and went back to the room.
When my family arrived they were shown to a room that stunk of cigarettes - then moved to the room next door to me anyway so the humiliation needn't have been a problem. The rest of the staff were very helpful and friendly - especially the reception lady this morning (30/12) around 10ish. I feel so let down by this employee and the two others sniggering. This will not put me off staying at premier inn as we visit them so often and are so happy with them ...however had it been my first time I would not have stayed again.

Stayed December 2013, traveled with family
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PI_Caversham, Reception Team at Premier Inn Reading - Caversham Bridge, responded to this review, January 2, 2014
Dear Guest

Thank you very much for taking the time to review our hotel. We are pleased to hear you would stay here again however, we are very disappointed to here about the experience you had here. This should not have happened as it is not the level of service we aim to provide so we offer you our sincerest apologies.
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London, United Kingdom
1 review
5 of 5 stars Reviewed December 27, 2013

The Premier lodge we stayed in for 2 nights was excellent and very good value for such a short stay but a bit small with only one armchair; no drawers and limited hanging space for anything longer than that.
Other Premier Inns we have stayed at are much bigger and really fine for a longer holiday and always equally good value


  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Caversham, Reception Team at Premier Inn Reading - Caversham Bridge, responded to this review, January 2, 2014
Dear Guest

Thank you very much for the feedback you gave in the review of our hotel. We are glad you had a pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2013

Premier inn you know just what you are going to get, this one is on the Thames and it's lovely, the on site pub serves beautiful food, so had a great couple of nights there. you can always get a really good price if you book in advance and weekends are cheaper

Room Tip: The rooms seem slightly better than the norm
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Caversham, Reception Team at Premier Inn Reading - Caversham Bridge, responded to this review, January 2, 2014
Dear Guest

Thank you for taking the time to review our hotel, we welcome your feedback. We are over the moon to hear you had a lovely stay.
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England
Top Contributor
70 reviews 70 reviews
38 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 18, 2013

Just left after a four night stay, we always stay here when we visit Reading , as usual the staff here go the extra mile they are all very welcoming polite and actually recognise that you have stayed several times before great breakfast comfy clean rooms ,see you again soon!

Room Tip: We always get a river view room on floor 3
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Caversham, Reception Team at Premier Inn Reading - Caversham Bridge, responded to this review, January 2, 2014
Dear Guest

Thank you for the positive feedback you gave us in your review of our hotel. We are pleased you enjoy staying here with us and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
4 of 5 stars Reviewed December 17, 2013

Hard beds in our room friend stayed at same hotel had same problem but the staff were brilliant nothing they could do about beds tho so no point of complaining didn't no about the good night guarantee . could have had a free stay lol.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Caversham, Reception Team at Premier Inn Reading - Caversham Bridge, responded to this review, January 2, 2014
Dear Guest

Thank you for taking the time to review our hotel. We appreciate the feedback and we value your oppinion as it enables us to deliver a higher level of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
1 review
5 of 5 stars Reviewed December 2, 2013

very friendly, very comfortable and clean, staff are great and really helpful. The breakfasts are great with wide choice of options and there is a carvery adjacent for lunch or evening meals.
situated right next to the river thames so great location

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Caversham, Reception Team at Premier Inn Reading - Caversham Bridge, responded to this review, January 2, 2014
Dear Guest

Thank you for the positve feedback you gave in the review of our hotel. We really appreciate it and we're pleased you had a fantastic stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Reading - Caversham Bridge

Address: Richfield Avenue, Reading, England
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Free Parking Restaurant
Hotel Style:
#2 Romantic Hotel in Reading
#2 Family Hotel in Reading
#5 Business Hotel in Reading
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Reading - Caversham Bridge 3*
Number of rooms: 75
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Also Known As:
Premier Inn Reading (Caversham Bridge) Hotel Reading

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