We had a long car journey from mid France, heading to South Wales and decided to break up the trip with overnight stay at hotel on 14th August. We were allocated a room overlooking the bar/atrium area. Did not expect to be kept awake until after 3am with noisy guests. When complained was given a non-sympathetic response by receptionist. Having read the positive feedback of other guests I'm wondering if I stayed in the same hotel! Perhaps those unlucky enough to be allocated rooms over the bar have the short straw. I would have expected staff working at night to have moved the group to an area where they would have caused least distribution. Extremely poor customer care. Would advise people to consider alternative hotel. Awful ending to an otherwise excellent two week holiday.
- Official Description (provided by the hotel):
- Situated just off the M4 motorway at junction 11, the Millennium Madejski Hotel Reading is ideally located for those who want to visit the wonderful countryside within Royal Berkshire. The hotel also forms part of the impressive Madejski Stadium Complex, incorporating the Royal Berkshire Conference Centre, and home to both Reading Football Club and London Irish RFC. Nearby we have Legoland, Windsor Castle and for those who enjoy the races, Ascot, Windsor and Newbury are all within easy reach. Other areas of interest include, Henley, Oxford and London is only 20 minutes away by train.The hotel has leisure facilities which include a swimming pool and gym. The hotel also offers complimentary Wi-Fi and car parking ... more less
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- Also Known As:
- Millennium Madejski Reading
- Reading Millennium Madejski Hotel