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“soulless” 3 of 5 stars
Review of Millennium Madejski Hotel Reading

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Millennium Madejski Hotel Reading
4.0 of 5 Hotel   |   Madejski Stadium | Junction 11, M4, Reading RG2 0FL, England   |  
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Ranked #10 of 32 hotels in Reading
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“soulless”
3 of 5 stars Reviewed March 18, 2013

a huge rambling hotel with good access to the M4 and A33 - next to the Madjeski Stadium , a good sized bar, a cafe / restaurant, a restaurant and spa.

good sized, well fitted rooms

free wifi
everywhere with no fuss.

friendly and helpful staff

a good sized car park

and yet...

I've stayed here 4 times now (due to the closeness of an office) and every time I say it'll be the last stay.

there's nothing wrong with the hotel at all, it's just.....

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this review, March 20, 2013
Thank you for your Trip Advisor review.

We hope to welcome you back to the Hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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London
Top Contributor
85 reviews 85 reviews
18 hotel reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 17, 2013

Just the one night in prepartion for the Reading Half. They arecertainly capitalising on the event ith a pata dinner costing £15 pounds on a help yourself basis.. The rooms are good and clean and the food especially breakfast was not bad. Definately overpriced for what it is. The bonus great if your doing the reading half as immdiately next to the stadium and breakfat and dinner is setup for the event. Also nice to have a showere and rest afterwards.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this review, March 20, 2013
Thank you for your review.

The Reading Half Marathon takes place every year at the Madejski Football Stadium and Green Park Industrial estate.

Our hotel is the closest hotel for this event and with this in mind we provide extra benefits for guests attending the Marathon, for example a later departure time of 2pm so guest can relax after the race and have a shower, car parking complimentary, extended Breakfast times and a Pasta Buffet alternative in our restaurant the night prior.

We are pleased to hear you benefited from these added extras.

We look forward to welcoming you to the Hotel in the near future.
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somerset
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 11, 2013

Stayed here for a football game 8 march 2013, well signposted ,good parking. On arrival the reception and checking in fast and polite very helpful indeed, we had a Junior suite nice large room view of car park, tv, free wifi, tea and coffee facilities dressing gowns slippers and ironing board along with a built in safe, i would like to make this clear, the bed was the most comfortable bed i have ever slept in including my own, in fact the 2 nights i stayed there wass the best i have slept in ages.
The buffett Breakfast offered a large variety along with scandinavian types and full English and ws of the highest quailty, the staff where extremely helpfull and polite, the bar can be busy at weekends in the football season so be warned but only before and just after, i would thoroughly recommend this hotel to anyone , we very much enjoyed our stay here and certinally will use them again

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this review, March 13, 2013
Thank you for your Trip Advisor Review.

We are so pleased to hear you had a pleasant stay here at the Millennium Madejski Hotel Reading and we hope to welcome you back again very soon.

Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford on Sea, United Kingdom
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 4, 2013

Had visited this hotel when it first opened to see a re-creation of 1966 footie match between England & Germany and had a wonderful time. The match was amazing and the hotel being fairly new at that time was stunning so we eagerly anticipated our return last November (even though we couldn't obtain tickets for the ManU v Reading match). Room was great and loved having the use of the Club lounge but thought the hotel looked a little tired. On the first evening my husband went to a school reunion so after a glass of wine I thought I'd have a snack in the Atrium bar. Bar was fairly full as it was a friday eve but even so the service was appalling and being a lone woman of a certain age probably didn't help. I eventually received a totally stale egg mayo sandwich & stale crisps which was virtually flung at me by the waiter. Even the two Reading players on the next table thought it was rude. The food was inedible so I decided to retreat back to my room to watch T.V. and catch up with Facebook via the free Wifi. The following eve we watched the match in the bar which was empty and had a meal at le Cafe. Have to say this meal was great (delicious duck confit for me; fish curry for the better half) and the staff placed us on a table in front of the t.v. screen. They couldn't do enought for us. So to conclude we're looking forward to returning to see a future Reading game and still rate the hotel highly but the bar staff need to get their act together (service had also been poor on our first afternoon).

Room Tip: Corner suites have great views but are a little chilly in winter. It's worth paying extra for t...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this review, March 7, 2013
Thank you for your Trip Advisor Review.

We appreciate all comments and I have passed your feedback onto our Food & Beverage Manager.

Thank you again for your review and we look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dongguan, China
Top Contributor
165 reviews 165 reviews
119 hotel reviews
Reviews in 79 cities Reviews in 79 cities
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed March 3, 2013

You know what you are going to get at the Mad Stad, and other than some of the woodwork on the furniture starting to look "weathered", quality remains gratifyingly high and prices reasonable (provided you don't book direct)

One unfortunate downside - beware the well-spoken middle-aged woman in the Car Park, who approached me at 10.00 with a story about having left her purse at home and needing fuel. I saw this for what it was, but decided that I'd prefer not to pay the £250 insurance excess if my hire car was keyed for ignoring her, so I gave her £10 and reported the incident to the Receptionist

Surprisingly enough they knew all about this woman, who had been pulling the stunt on unsuspecting visitors time and again over the past month. They appeared entirely unconcerned about this and merely noted that I hadn't been threatened or forced to give her anything, and so more fool me if I fell for her trick. Of course, I hadn't fallen for it, and that is why I was reporting it to them, but as a bare minimum they could surely at least warn Guests to be on their mettle? Frankly, I expect more than this from a 4* hotel but who knows, maybe she is a member of staff?

Of course I will stay here again; next time I will use my phone to photograph her, or invite her to step inside the reception area so that I can record her contact details. And I will be damned sure to pay the £10 to buy the "Excess Waiver" insurance on the hire car, rather than fund a resident fraudster who the staff appear unwilling to challenge.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this review, March 5, 2013
Thank you for your review.

We are aware of this person and this has been reported to the police.
Please be assured that we are very aware and we are trying to stop this lady, but she has gone by the time the incident is reported to us.

We are continuing to be vigilant and are determined to stop this person.

May we thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farnborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 2, 2013

Stayed one night on a room and meal package.
Large clean room on fourth floor - no view but I arrived in the dark so not an issue.
One light bulb was fault but the receptionist came up to replace it in less than 5 minutes.
All staff I met were helpful and friendly.
Free WIFI thoughout the hotel, with no login page.
Food in Le Cafe was excellent and plentiful.
Only two minor gripes - the showers in the pool changing area look somewhat tired and the bar prices are high.

Room Tip: Ask for an outside room.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this review, March 5, 2013
Thank you for your Trip Advisor review.

We do appreciate all feedback from guests and I have passed your comments onto the relevant departments.

Thank you again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 27, 2013

Brilliant.Courteous staff, clean, beautifully presented had a lovely time. Everyone was so great nothing was to much trouble and room service was just so quick and efficient.a meal in house was also good and the waitress delightful.
spa staff wonderful.
going again soon just what the doctor ordered!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this review, March 1, 2013
Thank you for your Trip Advisor Review.

We are pleased to hear you had a fantastic stay and found our Hotel clean and staff courteous.
Here at the Millennium Madejski Hotel Reading we are proud of the standard and level of professionalism our staff provide.

Thank you again for your review and we look forward to welcoming you to the Hotel again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Millennium Madejski Hotel Reading

Address: Madejski Stadium | Junction 11, M4, Reading RG2 0FL, England
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Reading
#6 Family Hotel in Reading
#7 Business Hotel in Reading
#9 Romantic Hotel in Reading
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Millennium Madejski Hotel Reading 4*
Official Description (provided by the hotel):
Situated just off the M4 motorway at junction 11, the Millennium Madejski Hotel Reading is ideally located for those who want to visit the wonderful countryside within Royal Berkshire. The hotel also forms part of the impressive Madejski Stadium Complex, incorporating the Royal Berkshire Conference Centre, and home to both Reading Football Club and London Irish RFC. Nearby we have Legoland, Windsor Castle and for those who enjoy the races, Ascot, Windsor and Newbury are all within easy reach. Other areas of interest include, Henley, Oxford and London is only 20 minutes away by train.The hotel has leisure facilities which include a swimming pool and gym. The hotel also offers complimentary Wi-Fi and car parking ... more   less 
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Also Known As:
Millennium Madejski Reading
Reading Millennium Madejski Hotel

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