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“Quiet break between Christmas and New Year” 4 of 5 stars
Review of Holiday Inn Reading - South M4, Jct.11

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Holiday Inn Reading - South M4, Jct.11
3.0 of 5 Hotel   |   Basingstoke Road, Reading RG2 0SL, England   |  
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Ranked #16 of 33 Hotels in Reading
Calne, United Kingdom
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
20 helpful votes 20 helpful votes
“Quiet break between Christmas and New Year”
4 of 5 stars Reviewed January 10, 2013

A pleasant weekend in an almost totally empty hotel. Staff welcoming, comfortable and clean room with - a big plus - a functioning fridge. Conveniently situated, plenty of parking space and with a bus stop just outside going right to the centre of town.
My only disappointments were the cost of internet access - £16 for 24 hours is exorbitant, and supposed bath towels which were far too small.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for your review following your recent stay with us.

It was very pleasing to read you comments about our friendly, welcoming team, and that you found your room to be comfortable.

Thank you also for highlighting the issue with the size of your towels. Please be assured that I will be discussing this matter with the departments concerned.

Regarding the internet, over the last few years we have invested heavily in providing our guests with super high speed, secure internet. Technically, what sets us apart is the amount of bandwidth each hotel enjoys. So, unlike a basic broadband connection, we're able to guarantee excellent speed, not just for a few of our guests, but for hundreds.

In addition we offer 24/7 technical support should you require any assistance. To make all this possible we do need to apply a charge for internet use. We value and appreciate your comments and we are currently looking at how we meet all our guests expectations on the quality and price of internet.

Thank you again for your review, and I do hope that we will be able to welcome you back to the hotel on some future occasion.

Kind Regards,


Shobhit Sawhney
Operations Manager
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457 reviews from our community

Traveler rating
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131
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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  • French first
  • German first
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English first
Coventry
1 review
4 of 5 stars Reviewed January 8, 2013

Stayed here for the Reading festival. Lovely, clean rooms with very comfortable beds and a selection of different pillows.

They were also very accommodating towards us festival goers with welly-washing facilities outside!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to review your stay with us.

I was very pleased to read your comments, and I do hope that we will be able to welcome you back this year.

Thank you again for your great feedback.

Kind Regards,


Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 31, 2012

We needed a place to rest our heads whilst visiting family over Xmas and the Holiday Inn at Junction 11 suited the location. A typical 'Holiday Inn', pleasant room, small bathroom all very clean and tidy but nothing to rave about and for the price paid it was reasonable. Staff were pleasant considering they were having to work over the holiday period and would return under similar circumstances.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for your kind review. I was particularly pleased to read your comments about our friendly staff.

Thank you again, and we look forward to welcoming you back in the future.


Kind Regards,


Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 29, 2012

Stayed for two nights at Christmas while visiting relatives.Chosen because of convenient location.
Room smaller than expected and sheets had seen better days(a hole in one of them).Plenty of parking space and easy to find.OK for short stop,but recommend asking for ground floor if have mobility problems as there is no lift. No noise problems.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to review you recent stay with us, and my apologies for the condition of your bed linen. Please be assured that I have shared this information with our new Head Housekeeper, and action will be taken to ensure that this situation is not repeated.

Thank you again for your feedback.


Kind Regards,


Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 20, 2012

booked this last minute for the company xmas dinner. I really wanted to stay in town to avoid taxi's both ways. It was really good that the bus stop was literally 50 yds away which was great.

I woke up at 9.15am, really hungry after the night before(you know that feeling!) I rang reception who said that breakfast finished at 9am but to come down quickly and they will see what they can do. I thought.......waste of time!!

BUT to my amazement, they kept the restaurant open and the staff new my name and room number and that i would be late...needless to say the breakfast tasted good!!!

Great customer service guys!! Thanks

Room Tip: I always book a double if the price is the same as a twin...beds is sooo much bigger!!
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, December 21, 2012
Dear Guest,

Thank you so much for your review, I was very pleased to read of your experience with us.

We do pride ourselves on the level of service we offer, and this is a great example that I will share with the team with thanks.

We do hope to be able to welcome you back on some future occasion.

Kind Regards,



Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
131 reviews 131 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed December 16, 2012

I only stayed here for a week or so and subsequently found the Holiday Inn at Winersh Triagle. Given the choice, I would avoid this hotel as it is somewhat old fashioned, staff are a little unwilling to help and the hotel has generally seen better days. There are better options.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, December 21, 2012
Dear Guest,

Thank you for taking the time to review your recent stay with us, and for your feedback.

I was very sorry to hear that you found an employee to be unhelpful, and I would very much like to be able to speak with you to get some more details.

I would be most grateful if you could contact me at the hotel at your convenience.

Thank you again for your comments, and I do hope to be able to speak with you soon.

Kind Regards,



Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
64 reviews 64 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 7, 2012

The hotel is an average, run of the mill hotel. The rooms are nondescript with unmemorable decor, the towels were a bit thin, the room was on the smaller side with very flat pillows. It was quiet, though, which was much appreciated.

I had a difficult time controlling the temperature in the room, and it was often too warm. I was there in December, and while I enjoyed the warm room when I would get it at night, it got quickly too warm when I tried to sleep. They do let you open the window a few inches, which was nice.

The rooms were clean and they had coffee and tea in them. No iron, though there was a pants press. I had fun trying to press my shirt in it.

The restaurant was serviceable. It wasn't particularly warm in atmosphere, but the food was fine. Breakfast had a continental choice as well as a hot bar (which I did not try), and dinner was a choice of buffet or menu. The buffet was a good value compared to the menu prices, and was a decent quality English food.

Everyone at the front desk was very friendly and helpful. I always felt welcomed.

There's not a lot within walking distance, so I was pretty much held hostage.

Room Tip: The rooms on the first floor don't have a view of anything. There are two floors, so you might b...
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, December 11, 2012
Dear Guest,

Thank you for taking the time to write a review on your experiences with us.

As the General Manager of the hotel, I was pleased to hear your positive feedback regarding the staff and service that you encountered.

I would also like to thank you for your comments regarding areas that you feel could be improved. Customer feedback forms a vital part of our business and it is through constructive comments such as yours that we are able to strive to improve the service we offer guests in all hotels in the InterContinental Group.

We look forward to welcoming you back to the hotel and being of service to you again.

Kind Regards,



Paul Twomey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Reading - South M4, Jct.11

Address: Basingstoke Road, Reading RG2 0SL, England
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Reading
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Reading - South M4, Jct.11 3*
Number of rooms: 202
Official Description (provided by the hotel):
Holiday Inn Reading - South M4, Jct.11 provides the perfect base for your stay in Reading, whether you are visiting the Reading Festival, taking your children to Legoland, or visiting the nearby Business Parks. Click here to book you Legoland Break including Accommodation, Breakfast & 2 day passes to the Park for up to 2 adults & 2 children. The Hotel is situated just half a mile from M4 Junction 11 and 2 miles from the centre of Reading. We have 202 fully air-conditioned bedrooms with High-speed Internet access, iron & boards, complimentary car parking and children stay and eat for free*. We are located only minutes away from Readings major business parks, Reading International Business Park, Green Park and Thames Valley Park. We are walking distance from the Madejski Stadium home to football team Reading FC and the London Irish Rugby Club. Nearby facilities include Legoland, Windsor Castle, Thorpe Park, Ascot & Newbury Race Courses and the Oracle Shopping Centre. Holiday Inn Reading South provides extensive leisure facilities in our Spirit Health Club with indoor pool, gym, sauna, solarium. * = Terms & Conditions Apply ... more   less 
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Also Known As:
Holiday Inn Reading - South m4, Jct.11 Hotel Reading
Reading Holiday Inn

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