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“what a gem” 5 of 5 stars
Review of Holiday Inn Reading - South M4, Jct.11

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Holiday Inn Reading - South M4, Jct.11
3.0 of 5 Hotel   |   Basingstoke Road, Reading RG2 0SL, England   |  
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Ranked #14 of 33 Hotels in Reading
Wales
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“what a gem”
5 of 5 stars Reviewed September 18, 2011

we stayed here during Reading festival. Even though we arrived very late at night, staff were still friendly and very welcoming. The hotel was very quiet at night and the following morning we had an excelent breakfast. We found all staff to be friendly and polite at all times. Thank you for making our stay so comfortable.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, September 22, 2011
Dear Guest,

Thank you for your comments regarding your recent stay with us.

I was very pleased to learn of your experiences with our welcoming and friendly employees, and that you had a comfortable stay, with a great breakfast.

Please be assured that I have brought you comments to the attention of my team – positive feedback is imperative to inform them that they are continuing to do a wonderful job.

I do hope that we will be able to welcome you back to our hotel in the future.

Kind Regards,



Paul Twomey
General Manager
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512 reviews from our community

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    112
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Birmingham, UK
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 9, 2011

Stayed for 2 nights on a trip to Legoland, got a great 2 for 1 deal and it was my bargain of the year. Checked in on Saturday afternoon, lovely receptionist gave us 2 goody bags for our boys, went straight to our spotless family room (complete with fridge, handy for our picnic for Legoland), had a family swim & jacuzzi then headed to the Crown Carvery 8 mins up the road £3.79 each (also had breakfast buffet there £2.99 for adults, £1.99 for children). When we returned the hotel had cookies & milk for the children, a DVD playing and toys & lego in a special childrens area. The hotel was so quiet on both nights didn't need my ear plugs, unheard of for me. Would recommend for anyone visiting the area or planning a trip to Legoland, 25 mins in the car.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, September 22, 2011
Dear Guest,

Thank you so much for your review on your recent stay with us.

As the General Manager of the hotel, I was very pleased to learn of your positive feedback regarding the service that you encountered during your stay.

We look forward to being able to welcome you back on some future occasion.

Kind Regards,



Paul Twomey
General Manager
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Northampton, United Kingdom
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 9, 2011

Book this hotel with confidence. I can be very critical about hotels (see my reviews) but this place good three times in a row.

Booked over the phone, paid £45 for one night bed and breakfast, my my wife and 18 month old son. Stayed here twice before. Previsously got a fridge as a bonus in std room so asked for this again as useful to keep babies milk cold in!!

Was delivered as promised in room on arrival.

However room was much more cramped that previous rooms and was on first floor which was a pain with baby and pushchair etc etc (no lift). However room much closer to reception than got before which saved the half mile walk we had last time.

Other than size of room and being on first floor really cannot complain. Room very clean, staff very helpful and friendly. Son made a fuss out of at breakfast, made me to feel incredibly welcome, food at breakfast excellent as usual for HI

Leisure facilties really good and clean. Has no steam room though - just pool, spa and saunas (1 male, 1 female).

Did not use restaurant for eve meal this time hadve done before and was nice but expensive.

Room Tip: Book in advance. Either by phone or online, £45 b and b about normal - bargain !!!
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  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, September 22, 2011
Dear Guest,

Thank you for taking the time to review your recent stays with us.

As the General Manager of the hotel, I was very pleased to learn of your experiences, particularly that you found our employees to be so helpful and welcoming.

We look forward to seeing you again in due course.

Kind Regards,



Paul Twomey
General Manager
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Scarborough, United Kingdom
1 review
5 of 5 stars Reviewed September 1, 2011

Friendly clean excellent restaurant proffesional.
Would have liked free WI-FI but maybe next time if they read this (HINT)

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, September 22, 2011
Dear Guest,

Thank you for your comments regarding your recent stay with us.

I was very pleased to hear how you have described the hotel and our services. Regarding your comments about the Internet, please be assured that I have brought this to the attention of our Head Office, and the Third Party provider.

Once again, thank you for your feedback, and we look forward to welcoming you back.

Kind Regards,



Paul Twomey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beedelup
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 26, 2011

We were visiting family in the area which made this hotel ideal for location for us. Bus stop on the doorstep and easy access to most things. The room was really spacious for 2 adults and a toddler with a large queen bed and single bed for little one along with a sofa which I believe could have been a sofa bed. Even with the beds etc the room was still plenty roomy enough for us all. We had a deal with breakfast included and the breakfast was great and a big choice of fresh cut fruit, cereals, cooked breakfast, pastries and toast. Also porridge was a made to order option which which down great with me!
Swimming pool was great and staff were super friendly. I Initially booked 2 rooms through Bookings.com only to find a couple of days later that the Holiday Inn site itself offered a better deal including breakfast. Bookings.com wouldn't change the deal but luckily Holiday Inn were happy to for me, super service!
If there was a downside to this room it was just that there was no fridge in the room for the little one's night drinks. Apparently family rooms have no fridge just the executive rooms but you do get a trouser press!! Room above seemed like you could hear every drawer open and close, every footstep taken etc but luckily for us they were only up there for one night of our week stay otherwise all was very quiet.

Room Tip: Try the Holiday Inn site first before booking with other sites and they offered a better deal includ...
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  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, August 28, 2011
Dear Guest,

Thank you for your very kind comments regarding your experience with us at the Holiday Inn Reading South.

As the Operations Manager of the hotel I am always happy to see not just kind comments regarding the property, but also kind comments in relation to the service our team provide, and I thank you for these, and be assured that they will be passed on to the team.

Once again thank you for your kind comments and we look forward to welcoming you back to the hotel and being of service to you again.

Kind regards

Simon McLaughlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bolton
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 18, 2011

We stayed at this hotel last weekend as needed somewhere close to Legoland, this hotel certainly ticked all the boxes !! We arrived mid afternoon, had a very smooth check in and off we went to find our room. Yes it was a bit of a trek but the hotel itself was very peaceful, nobody really around. We were very pleased with the size of the room which overlooked the middle square of the hotel so no noise and had a drinks cooler which we quickly filled with things we brought from home. We headed down to the pool, children can access from early morning until 7.30pm, the boys had a great time and we then headed out to the local shopping area for something to eat and watch a film. This is called The Oracle and can be easily accessed by car, about a five minute drive away and along the side of a canal, loads of restaurants and things to do. We had a very peaceful evening with no disturbances and got up bright and early to go to Legoland. After a fantastic breakfast we found the motorway very easy to access, about a 20 minute drive brought us into Windsor. On our return to the hotel there was milk and chocolate cookies available for the children,delicious. Another peaceful night followed with a quick swim next morning before we left. A very straightforward checkout, the staff throughout were excellent and a credit to the hotel. Definitely a great place to stay, no isues as all, would definitely recommend and definitely return !!

Room Tip: Good size family rooms
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  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, August 24, 2011
Dear Guest,

Thank you for taking the time to write a review on your experiences with us.

As the Operations Manager of the hotel, I am pleased to hear your positive feedback regarding the quality of service that you encountered.

I am happy to hear that the milk and cookies were enjoyed, and I thank you for your kind comments regarding the team, they will be passed on.

Customer feedback forms a vital part of our business and it is through constructive feedback such as yours that we are able to strive to improve the service we offer guests in all hotels in the InterContinental Group.

We look forward to welcoming you back to the hotel and being of service to you again.

Kind regards

Simon McLaughlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 17, 2011

We enjoyed our stay. All staff was very friendly from reception, housekeeping & restaurant.

Since we are a family we requested to have inter-connecting rooms. At first they were really apologetic that they can only provide us a room next to each other but to our surprise we ended up having inter-connecting rooms.

It was a great stay!!! At first my first impression for the price of breakfast was expensive but when we went to the restaurant on the next day it is worth to pay for the breakfast plus the service I would rate 5 star quality food and customer service. The manager and supervisor is also there to help cleaning the table so i guess there is a great team work at the entire hotel.

Definitely we will come back and recommend this hotel to all our friends.
Keep up the good work and excellent service.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, August 18, 2011
Dear Guest,

Thank you for taking the time to write a review on your experiences with us.

As the Operations Manager of the hotel, I was pleased to hear your positive feedback regarding the quality of breakfast and service that you encountered.

Customer feedback forms a vital part of our business and it is through constructive comments such as yours that we are able to strive to improve the service we offer guests in all hotels in the InterContinental Group.

We look forward to welcoming you back to the hotel and being of service to you again.

Kind regards

Simon McLaughlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Reading - South M4, Jct.11

Address: Basingstoke Road, Reading RG2 0SL, England
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Reading
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Reading - South M4, Jct.11 3*
Number of rooms: 202
Official Description (provided by the hotel):
Holiday Inn Reading - South M4, Jct.11 provides the perfect base for your stay in Reading, whether you are visiting the Reading Festival, taking your children to Legoland, or visiting the nearby Business Parks. Click here to book you Legoland Break including Accommodation, Breakfast & 2 day passes to the Park for up to 2 adults & 2 children. The Hotel is situated just half a mile from M4 Junction 11 and 2 miles from the centre of Reading. We have 202 fully air-conditioned bedrooms with High-speed Internet access, iron & boards, complimentary car parking and children stay and eat for free*. We are located only minutes away from Readings major business parks, Reading International Business Park, Green Park and Thames Valley Park. We are walking distance from the Madejski Stadium home to football team Reading FC and the London Irish Rugby Club. Nearby facilities include Legoland, Windsor Castle, Thorpe Park, Ascot & Newbury Race Courses and the Oracle Shopping Centre. Holiday Inn Reading South provides extensive leisure facilities in our Spirit Health Club with indoor pool, gym, sauna, solarium. * = Terms & Conditions Apply ... more   less 
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Also Known As:
Holiday Inn Reading - South m4, Jct.11 Hotel Reading
Reading Holiday Inn

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