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“OK Hotel - Nothing special” 3 of 5 stars
Review of Crowne Plaza Hotel Reading

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Crowne Plaza Hotel Reading
4.0 of 5 Hotel   |   Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)   |  
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Ranked #8 of 32 hotels in Reading
Cologne, Nordrhein-Westfalen, Germany
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“OK Hotel - Nothing special”
3 of 5 stars Reviewed February 21, 2013

hotel location is quite OK, although I didn't had the chance personally to explore the surroundings, and what there is around it.
I had dinner in the hotel's restaurant, it was very good and the price was fair enough.
The hotel offer free Wi-Fi in the room. as for the room it self I was in the second floor (only two floors)
the room looks good however when I walked bear foot in the following morning in the room, I noticed that the carpet in the entrance hall is wet, there was some leak that got the carpet wet.
I would rate this hotel as OK no more than that - nothing special.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, Manager at Crowne Plaza Hotel Reading, responded to this review, February 25, 2013
I was sorry to learn that your stay was only satisfactory and that you had a maintenance problem with your room.

We do try and go the extra mile to satisfy our guests and we do conduct regular maintenance audits on our bedrooms but occasionally we do have the odd issue which we aim to resolve very quickly!

I do hope you will give us another try and we can raise the level of satisfaction with your stay

Regards

Daniel Loosley
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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Mold
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2013 via mobile

Stayed here when attending a business Christmas meal at nearby restaurant. Facilities were of the high standard you would expect. Breakfast menu had good options and very good. Staff were warm and helpful. Parking is close by. Recommended.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, Manager at Crowne Plaza Hotel Reading, responded to this review, February 25, 2013
Thank you so much for the 5 star review of The Crowne Plaza Reading it is always nice to know we are providing good service and that our guests are enjoying their stay!

I hope we can welcome you back soon!

Regards

Daniel Loosley
General Manager
Crowne Plaza Reading
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London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 18, 2013

I've stayed here on a number of occassions in the last two years for a night, in various rooms. Always comfortable and clean with good staff. No negatives! Well worth a stay. Not sure if the additional price for Executive rooms is worth it for an overnight stay.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, Manager at Crowne Plaza Hotel Reading, responded to this review, February 25, 2013
Many thanks for taking the time to review the hotel I was glad you stay was satisfactory and we met you expectations!

I hope that we can welcome you back in the near future!

Regards

Daniel Loosley
General Manager
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zedman62
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 13, 2013 via mobile

I have stayed at this hotel a number of times in the past and have always been happy with the standard of the rooms and the service.
On this stay I would say that the menu choices are more limited than they used to be and the service at breakfast was a bit slow but otherwise there's not really anything negative to say.
The hotel is situated in a lovely spot by a river which is lovely on a nice sunny summers day. The rooms are clean and comfortable and the hotel has a well equipped gym. The staff are all very friendly and helpful and I will stay here again next time I come to Reading.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, Manager at Crowne Plaza Hotel Reading, responded to this review, February 15, 2013
Thanks for writing a review of the hotel and I am glad that overall you enjoyed your stay.

I was sorry that breakfast service was a bit slow I will pick that up with the team, we have changed the menu but we have more choice on there than we have had in the past, we are soon launching our Spring menu so hopefully next time you stay you may find the new Spring menu more to your liking!

Regards

Daniel Loosley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leighton Buzzard, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 11, 2013

We were given this trip as a christmas gift by our (potential) son in law :) who lives and works very close by. Although we had seen several pictures of the location and the room in question we were still given the "wow" factor upon arrival. We stayed in one of CP Reading's luxury suites and as if the balcony room along the River Thames was not enough... we were treated to a beautiful bottle of wine with fruit basket and welcome card from Marc the Hotel Duty Manager. My husband was particularly impressed by the flat screen tv in the bath tub!! Another wonderful addition was exclusive use of the Club Lounge , to which again Marc himself greeted and treated us to complimentary Wine & Nibbles. I must admit we are not Fitness Enthusiasts, but from speaking with some other couples in the Club Lounge they were extremely impressed with the Health Club and Spa facility attached. Cleanliness, Professional and most importantly very welcoming we're mentioned. I'm sure we'll get to witness this next time round as we are already looking at our next trip to Crowne Plaza Reading...but be warned...we're bringing the family :)

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, Manager at Crowne Plaza Hotel Reading, responded to this review, February 12, 2013
I was so pleased that you enjoyed your stay with us and loved The Crowne Plaza Reading and all the facilities, it is always very nice to get such a positive review, so many thanks for taking the time!

Full marks to your future son-in-law for recommending us, if he is local we are doing some fantastic membership deals in our Revive Health club that you enjoyed so much, just get him to pop in and talk to the friendly team I am sure they will look after him!

Also do you have a venue for the wedding yet? With our location by by The Thames and our large function room for all the friends and family, next time you are down make sure your daughter picks up some details and has a look around, we like to think we are the perfect wedding venue in Berkshire!

Thanks again

Daniel Loosley

General Manager
Crowne Plaza Reading
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London, United Kingdom
Top Contributor
204 reviews 204 reviews
41 hotel reviews
Reviews in 83 cities Reviews in 83 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed February 10, 2013

We were in a club room that was very clean and well appointed with a view over the river.A very spacious comfortable bed ensured a great night sleep and all room facilities worked well.

The restaurant is a pleasant space and the food from a somewhat limited menu was enjoyable.Did feel that in this quality of hotel that there could have been some more adventurous choices.The breakfast buffet was very comprehensive and enjoyable.Just a personal thing! but I wish someone would make the toast for you as you tend to end up with either cold toast or a cold breakfast depending on your chosen order of doing things.

The swimming pool is wonderful;one of the best we have ever come across in a hotel and was a delight to use. There is also a well stocked gym but we did not use.

Every staff member we encountered was friendly,pleasant and helpful,quite an achievement when compared to other hotels,including other Crowne Plaza's.A big thank you and well done!

We have stayed at other Crowne Plaza branded hotels but this was by far the best and we will certainly return when in the area.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, Manager at Crowne Plaza Hotel Reading, responded to this review, February 11, 2013
Thank you very much for the lovely review of the hotel and I am delighted that you found the staff so welcoming, I will certainly pass on your comments as it is always a pleasure to know that we have given good service.

We look forward to welcoming you back to The Crowne Plaza Reading maybe in the Spring / Summer when you can sit on our Terrace overlooking the Thames?

Regards

Daniel Loosley
General Manager
Crowne Plaza Reading
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1 review
5 of 5 stars Reviewed February 6, 2013 via mobile

used here for a business meeting and you cannot fault the place. the building and room were superb and service was top notch. we ordered lunch and the food was fresh and delicious. all staff were more than happy to help us and made the whole process and day a breeze. highly recommend to anyone.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, Manager at Crowne Plaza Hotel Reading, responded to this review, February 8, 2013
Thank you so much for writing such a positive review regarding the conference facilities and the team at the Crowne Plaza Reading it always makes our day when we get praise like this, I shall certainly pass on you comments to the team.

Thanks again and we look forward to welcoming you back to The Crowne Plaza Reading in the near future!

Regards

Daniel Loosley
General Manager
Crowne Plaza Reading
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Reading

Address: Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Reading
#8 Romantic Hotel in Reading
#8 Business Hotel in Reading
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Reading 4*
Official Description (provided by the hotel):
This 4 star hotel in the heart of Reading on the banks of the River Thames provides a tranquil venue easily accessible from the M4, London Heathrow Airport and London Paddington Station. We offer 200 complimentary parking spaces on site. The local area offers the Oracle shopping centre and Vue Cinema, an array of restaurants, the Thames Valley Business Park, Green Park and Madjeski Football Stadium (home of Reading Football Club).As a guest at the Crowne Plaza Hotel in Reading you have full access to the Revive Health Club and Spa with indoor pool. The modern spa offers a wide selection of Elemis treatments. Bedrooms at the Crowne Plaza Reading are spacious with soft and earthy decor, seriously comfy beds with work desks and high speed internet access. Our Acqua Restaurant serves modern British cuisine sourced from local suppliers. You can also enjoy a lighter or healthier meal in the lobby bar or terrace overlooking the River Thames. 24HR Room Service is also available for those guests arriving late or departing early The Caversham Business Suite is a self contained Meeting Centre for conferences and private dining. All rooms offer natural daylight and a private terrace overlooking the River Thames. The Crowne Plaza Hotel Reading is an ideal wedding venue licensed for Civil Ceremonies and can cater for banqueting or private parties in Reading for up to 180 people. ... more   less 
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Also Known As:
Crowne Plaza Reading
Reading Crowne Plaza

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