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“It does not have a spa” 3 of 5 stars
Review of Hilton Reading

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Hilton Reading
4.0 of 5 Hotel   |   Drake Way, Reading RG2 0GQ, England   |  
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Ranked #5 of 33 Hotels in Reading
Reading
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
55 helpful votes 55 helpful votes
“It does not have a spa”
3 of 5 stars Reviewed September 29, 2013 via mobile

My wife and I went for afternoon tea and to use the "spa". Despite the restaurant not seeming to know what the time was (we arrived at 12 for our booking and were told to come back in an hour at 12?!) and them having no record of our booking the tea itself was good. You don't get a choice as other people have pointed out but they sandwiches and cakes are of good quality. That is where the good stops.

We walked over to the "spa" and were told there were swimming lessons on but the swimming lanes were open. We only really wanted to use the steam room and sauna anyway so were not worried. I paid £4 to hire two towels and this is where is started to become worried. No proper spa I have visited anywhere in the world charges for towels as the clientele don't steal. I was told that the women's changing room was tiny, the men's was large but filthy! There were plastic bags on the floor and in the locker I opened there was also toilet roll wet and wadded up in the loo floor. The locker bore a sticker saying please don't leave valuables in here!? What's a locker for then and another question mark about who uses this place?

I then went into the pool area...this is about the size of a pool you may have fitted at your house for private use. The swimming lesson for about eight little ones wasn't an issue but the fact that fully dressed parents could just sit around in the pool area is! Anyone could just walk in and sit there amongst people trying to relax. The sauna and steam rooms held about four people each and wee so busy people were queuing as we'll as opening an closing the doors constantly. One tiny pool surrounded by random people, a small dry warm cupboard and a small wet cupboard is NOT a spa Hilton!

My wife and I got changed again an just left without using any if the facilities, I didn't care about the £4 and would have paid that just to leave. If you are staying here for any reason and want to use a spa then I would recommend taking a taxi to The Crowne Plaza at Caversham for proper facilities and a relaxing, high quality atmosphere rather than a low budget an oddly paranoid about theft gym style building.

  • Stayed September 2013
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee A, Manager at Hilton Reading, responded to this review, October 3, 2013
Dear j_parkin

Thank you for taking time to share your thoughts and experiences of your recent visit to the Hilton Reading. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

Firstly, please accept my sincere apologies for the shortfall in service that you received during your visit. Such issues are not at all indicative of the high service standards we usually demonstrate and again I would offer our unreserved apologies. Please be assured that the matter has been further addressed and we are confident that any similar situation will not recur in the future.

With regards to your comments about our LivingWell Health Club, you can be certain your constructive criticism has been discussed with the department, and further training will take place to avoid any reoccurrence. We have recently ordered some new pool loungers, to ensure the seating is plentiful around the pool area.

We have recently finished refurbishing our spa treatment rooms, which are located next to our LivingWell health club.

I look forward to having another opportunity hopefully, to welcome you back to the Hilton Reading hotel and until then remain with kind regards.
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843 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Bushey, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 23, 2013

Excellent hotel with high quality service and great staff. Good location for Reading football or Reading Green Park business. Hotel is clean and modern with secure undergraound parking. Regular public bus service to city centre or short cab ride away. Easy access to M4 motorway off J11.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee A, Manager at Hilton Reading, responded to this review, October 3, 2013
Dear DotcomTraveller

Thank you for posting such a positive comment following your stay at the Hilton Reading.

We are pleased to see your stay was a pleasant one and look forward to another opportunity when we can welcome you back once more.

If I can assist you further before then I'd be happy to hear from you and ask that you contact me on the below e-mail address.

In the meantime, I wish you a pleasant week and remain for now with kind regards
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 21, 2013 via mobile

I purchased a deal for afternoon tea with the use of the spa for my mum and I. When we arrived we were given our complimentary prosseco which came with the deal, I was driving so had a diet coke and was shocked that it was £3.20!! Our cake and sandwich stand just arrived we didn't get a choice of sandwiches we just got what we were given, we wasn't asked if we wanted a vegetarian selection they were rather dry too. When we got to the 'spa' we was looking forward to a couple of hours relaxing having a swim and just chilling. The shower cubical a had no lock, no where to hang your towels, no private changing areas...not everyone feels comfortable getting naked in front of strangers. We got to the pool, it was tiny and so busy we couldn't properly swim, there was a child jumping in, in the swimming lane, I have kids I'm all for playing with the kids in the pool but we was expecting peace, quiet, relaxation...if we wanted that busy kids splashing I would have gone to a splash pool! It was just too busy and not relaxing spa at all.

  • Stayed September 2013
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee A, Manager at Hilton Reading, responded to this review, September 24, 2013
Dear MasterJjims

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton Reading on Trip Advisor. I appreciate your honesty and kindly assure you that comments will be looked at by colleagues with the view of making changes where possible.

I was disappointed to read your comments with regards to your afternoon tea. Thank you for bringing this to our attention. You can be certain your constructive criticism has been discussed with the relevant department to avoid any reoccurrence.

I was sorry to read that you left the hotel feeling disappointed after your visit. Please be assured that your experience does not reflect the standards of service we aim to offer and I do hope you will give us another opportunity and that you will return to the hotel so we can show you we can do much better.

With kind regards

Aimee
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London, United Kingdom
Top Contributor
98 reviews 98 reviews
14 hotel reviews
Reviews in 46 cities Reviews in 46 cities
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed September 20, 2013

So far very poor customer services, call several times to book for afternoon tea but if i was not cut off, the phone was not answered!! I persevered having bought a voucher however the staff at this "luxury" hotel has no clue about customer services, after 3 calls this morning I managed to get to someone prepared to book a table on my behalf.
I said farcical customer services in my title because the experience was a bit surreal, before being ask when, what time etc... I was given 7 dates where I could not book before asking me when I wanted to book then was told that I could not book my chosen date even the date requested was not mentioned in the previous 7 dates, it was the most kafkaesque moment. I have managed to book a table, but I am not really sure now that I want to go there if the customer services is so poor am I going to enjoy my afternoon tea on the 1st of October??? This is all the question!!

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee A, Manager at Hilton Reading, responded to this review, September 25, 2013
Dear Caroline S

Thank you for posting a review on Trip Adviser as thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us.

Firstly, please accept my sincere apologies for the shortfall in service that you recieved whilst booking your afternoon tea. Such issues are not at all indicative of the high service standards we usually demonstrate and again I would offer our unreserved apologies.

I am delighted to see that you will be at our hotel on the 1st October. Should you need anything at all, please feel free to contact me on aimee.louiseash@hilton.com.

Hilton Reading looks forward to welcoming you to the hotel in the near future.

Thank you and kind regards

Aimee
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Leeds, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 20, 2013

I arrived at the hotel to find to find that my reservation made by my boss with hotels.com had not been received. The staff were most helpful and found me a room and at a cheaper price than had been paid to hotels.com. The room was large with a nice comfy bed. The heating system was a little noisey but could be controlled/switched off in the room. The reception staff also told me where I could go for a meal. Breakfast was good and the hotel has a good underground car park. I would definately stay again when in the Reading Area.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee A, Manager at Hilton Reading, responded to this review, September 24, 2013
Dear Andrew M

Thank you for posting such a positive comment following your stay at the Hilton Reading.

I was delighted to see that my reception team were able to resolve your missing booking issue quickly, and that you found them to be helpful.

We are pleased to see your stay was a pleasant one and look forward to another opportunity when we can welcome you back once more.

If I can assist you further before then I'd be happy to hear from you and ask that you contact me on the below e-mail address.

In the meantime, I wish you a pleasant week and remain for now with kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 20, 2013

This was a complimentary one night bed and breakfast stay that I won in the summer. On arrival we found the hotel to be bright, airy, modern and very clean with a relaxed atmosphere. There were no functions goung on that night so it was quiet.
There were just a few niggles which we did feedback on leaving; our room was reserved as a deluxe room but on arrival found no evidence of this being the case. No bathrobes or slippers were available and were surprised to find no biscuits on the beverage tray or small bottles of water supplied. There was a large bottle of water to purchase at £3.95 - no thank you!
We used the swimming pool which was very warm but were unable to shower afterwards as the showers were closed due to a blockage. Room information advising us that we needed a £1 coin for the locker would have been useful as we had to return to our room to get coins.
The buffet breakfast had an extensive choice and the staff were attentive.
We were impressed to see how swiftly a fire extinguisher that had been let off in our corridor by some late night revellers was replaced and the corridor cleared of their food mess. Would definately return.

Room Tip: We requested a quiet room and had a room on the 3rd floor which was quiet on the night we were there...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee A, Manager at Hilton Reading, responded to this review, September 25, 2013
Dear MuddyPuddles

Thank you for posting a review on the hotel and for leaving positive comments.

In terms of the not so positive, I appreciate your honesty and kindly assure you that comments will be looked at by colleagues with the view of making changes where possible.

Should I be able to help with further specifics, please drop me a line on aimee.louiseash@hilton.com, when I will be delighted to investigate and respond further to you.

I am delighted yo see that you had an enjoyable stay, and hope to welcome you back to the hotel in the near future.

Thank you

Aimee
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Swindon, United Kingdom
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 19, 2013

Stayed at this hotel for one night as I had meetings in the nearby area.
Very modern, very clean and the staff were great. The lounge area was really comfortable with nice big sofas and the service was good.
My room was really comfortable and I had a great nights sleep.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee A, Manager at Hilton Reading, responded to this review, September 24, 2013
Dear Sargent0

Thank you for your review on Hilton Reading.

Your comments are very encouraging and an absolute pleasure to read.

Thank you for taking the time to offer great feedback. I do hope that we will have the opportunity of welcoming you back to the Hilton Reading once again in the near future.

With kind regards

Aimee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Reading

Address: Drake Way, Reading RG2 0GQ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Reading
#3 Business Hotel in Reading
#4 Romantic Hotel in Reading
#4 Family Hotel in Reading
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Reading 4*
Number of rooms: 210
Official Description (provided by the hotel):
The contemporary Hilton Reading hotel offers a warm and inviting atmosphere, just a 4 minute drive from Reading's historical city centre, the River Thames and the famous shopping centre, The Oracle. The hotel is situated on the Kennet Island Development just of the A33 and is within walking distance to the Madejski Stadium. Reading train station is only 4 minutes drive away and Heathrow Airport is a 25 minute drive.All of the spacious, air-conditioned Guest Rooms and Suites at the Hilton Reading hotel have been tastefully decorated and feature wired and wireless internet access, the latest in audio-visual technology, a large, ergonomic desk and comfortable Hilton Serenity® beds.Dine in the stylish Larder Restaurant, which offers a combination of local and international dishes with both modern and traditional influences and finish your meal with a cocktail in the relaxing Bar K. Tone up in the complimentary 24-hour Livingwell Health Club featuring Livingwell by Precor gym equipment, a heated, indoor swimming pool, sauna and a dance studio for a variety of fitness classes. Celebrate or hold a business function at the Hilton Reading hotel which features 8 flexible meeting rooms and a large Ballroom catering for up to 400 guests. ... more   less 
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Also Known As:
Hilton Reading Hotel Reading

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