we checked in early to let the staff know that we were in the area and wouldn't be back until later in the evening. it was too early to check in, but we knew that. we came back around 9pm, checked in, but found that our reservation for twin beds had been ignored. went back to the front desk to find that we were out of luck, not another room available, not even another single room available, so one of us was sleeping on the floor. they did bring and extra duvet and pillows to accomodate us and cut 50 pounds off the bill, but it didn't make up the inconveniece of the discomfort for these old bones sleeping on the floor.
Breakfast was also a disaster. we ordered two teas, two white toasts and a side of bacon. we sat there for about 15 minutes, everyone else had cleared the restaurant. they came out with the bacon. um...tea? toast? then they delivered a tray of two white, two wheat and both the white toasts were burnt. the tea was good when it finally arrived. the person in charge enquired much too late to be helpful.
on the onset, this looks to be a nice place. on closer inspection, it's been left to poor maintenance. there are much better hotels in Oxford, please find another. we visited a friend staying at the Hawkwell House, this is a much better place!!!!!!!!!!!!! wish we could have booked there instead!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.