Had a problem with the initial booking and wrote a (polite) email to the manager about this. Got an immediate response, resolving the problem and offering a room upgrade. So glad we took them up on this, as we really can't fault this place and I find it hard to believe that anyone would receive bad service here. Everyone we spoke to went out of their way to help us and make our stay extra-special. The hotel is superb, full of character, spotless, comfortable (possibly the best bed I've ever slept in!) with lovely little touches like cakes/sweets and a hand-written card in the room on arrival. The award-winning brasserie serves absolutely delicious food and, again, the staff couldn't have been more helpful. Highly recommend this hotel - we will be returning.
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- Also Known As:
- Malmaison Oxford Castle Hotel Oxford
- Malmaison Hotel Oxford