I normally stay at the Buttery Hotel in Oxford. However, due to the interesting history of this hotel, I was very eager to try it out.
On arrival, I found the hotel to be very cold, unwelcoming and impersonal. The staff members gave off the impression of wannabe footballers’ wives and the atmosphere (to me) was one very much of unjustified pretentiousness; the type you would expect from a Z-list celebrity with delusions of grandeur.
Unfortunately, I spent the entire trip wishing I was instead in the Buttery Hotel where staff members are cheerful, the bedrooms are grand, yet cosy, and the entire atmosphere is one of warmth and welcome.
My stay at Malmaison regrettably got worse when I made the mistake of leaving my luggage in the Hotel’s left luggage facilities. On having my bag returned to me, decorative designer items on my handbag had been removed. When I brought this up with staff, then were very disinterested, unhelpful and far from apologetic.
I feel the service lets down what could be a beautiful hotel. I am now unfortunately reluctant to try Malmaison Hotels in other locations.
- Also Known As:
- Malmaison Oxford Castle Hotel
- Malmaison Oxford Castle Hotel Oxford
- Malmaison Hotel Oxford
- Malmaison Oxford
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