The Cowley Pools offer a good range of classes and facilities. However, the staff are not well informed and give misleading information to clients (my family wasted a whole evening as a result of this). When I mentioned at the front desk that they should have given me all the options for children swimming lessons, the manager bluntly interfered and transferred the blame on my child, that is to say it's my child's fault for not feeling comfortable to enter the swimming pool and why should they care to inform me they hold another swimming class for children with parents -- perhaps I should have guessed it myself?
I was also dissatisfied with the lady who was teaching the children to swim -- she had no child-friendly demeanour, which explains why my child felt so stiff and didn't wish to enter the pool without me.
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