We booked a spa break as a group of five. We expected dinner, bed and breakfast, a twin room for two and a suite for three people, spa access and a massage or facial. The last item was the reason we picked this hotel. After booking but before arrival that the treatment would be unlikely to happen unless there were cancellations, as the spa, which is run separately from the hotel, was fully booked.
On arrival we were shown two twin rooms, on separate floors, with the third adult expected to sleep on the sofa bad. This looked very uncomfortable and was not made up, also there was only two of everything in the room. On enquiry the sofa bed was made up - it had a cheap thin mattress and none of us fancied sleeping on it. A bed on wheels was found, which was tiny (it was narrower than the door and shorter than normal - suitable for a child) and made up with thin bedding). We had to ask more than once for the full complement of mugs, glasses etc. We felt our anticipated spa break was not really living up to expectations but the only response from the desk was that there were no suites available nor triple rooms and that they were very busy due to a large wedding party. We were offered complimentary drinks and were not charged for the wine with our meal which was something. The staff were helpful but they did seem pretty clueless/ not very well trained. The waitress's wine recommendation came with a label saying 'Kung Fu Girl' and was almost undrinkable. The breakfast waitress was totally confused by an order for kippers from the menu. Should the man making up the room helpfully produce packets of biscuits from his trouser pocket?
The most galling things was that there were posters all over the hotel advertising dinner, bed and breakfast for less than half what we had paid for our non existent spa break.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Hotels.com, Priceline and Agoda so you can book your Oxford Spires Four Pillars Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Oxford Spires 4 Pillars Hotel