We arrived on a Saturday to celebrate my husband's 40th birthday. As at all hotels, we were asked for our credit card number during check-in. There seemed to be some confusion as to whether the room had been paid for and I told them that I had paid Easy Jet Hotels already. The Duty Manager was still unsure and promised that she would leave a message for us confirming that payment had been received by the hotel. As we knew that we had paid, we specifically asked that they NOT take any money from our credit card without our permission. The next day we checked out after a pleasant visit to Oxford's colleges and a rather average meal at the hotel's restaurant, where the tables are so close together, there is no privacy and which was freezing as the front door was blocked on 'open' - (a technical fault I believe). Even though we had not received a message as promised by the Duty Manager; upon checkout, it was confirmed by Reception that we did not owe anything other than £74 for the previous evening's dinner, which we paid for. However, a few weeks later at home, when our credit card bill arrived, we noticed that the hotel had taken the money from our credit card, (even though we had already paid for the room), TOTALLY WITHOUT OUR PERMISSION. The hotel are unable to supply us with any evidence that we agreed to pay, (because there ISN'T ANY), and refuse to refund us, leaving us to deal with Easy Jet Hotels, who have, unlike the very unprofessional Holiday Inn Group, kindly agreed to refund us in full for the errors of the Holiday Inn, Oxford. We are truly disgusted at the dishonest manner in which this hotel has taken money from our credit card, with no permission WHATSOEVER and no apology at all. A hotel to be truly avoided in our opinion, and if you do stay, don't hand over your credit card unless you want it debited without your permission!!
- Official Description (provided by the hotel):
- This Oxford hotel is situated on the leafy north side of this historic University City. Holiday Inn is ideally located next to the A34 with easy access to the M40, Silverstone F1 Race Track & M4 motorway. The hotel offers a modern, relaxing environment for either a business or leisure stay in Oxford with ample free parking, the hotel is situated in an ideal location for travel into Oxford. The city offers a priority Park and Ride bus service which is located next to the hotel. Our hotel family rooms can accommodate 2 adults and 2 children. All family rooms are supplied with a double bed and a sofa bed - sofa beds are suitable for children of 12 years or younger. Not forgetting Kids Eat & Stay Free* (*Terms & conditions apply)Packages available for: Blenheim Palace, Cotswold Wildlife Park & Bicester Village. Discover the enchanting history of Oxford, along with the Cotswolds. The extensive Spirit Health Club is also available to our guests, offering a large gym & large indoor heated swimming pool complimented by Spa & Beauty therapists. For the benefit of our business guests the Holiday Inn Oxford boasts the purpose built, self contained, Academy Conference & Training Suites, with dedicated Reception, Business and Stewarding team. ... more less
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- Also Known As:
- Holiday Inn Oxford Hotel Oxford
- Oxford Holiday Inn