Well, my partner and I stayed on the Sunday of the Wimbledon final, and we found the place friendly, charming and perfectly acceptable for an out-of-town B&B.
We arrived before the check-in time of 2pm (wanting to be there in time for the start of the tennis final), but there was no problem letting us into our room early.
It was a good-sized, airy room with a huge bed, and a large bathroom. The decor was a a little tired, but it was comfortable and clean (I'm not sure what rooms 'steveandkate' saw to say the rooms were 'dirty with no clean bedding', but ours was absolutely fine).
We didn't see any staff on mobile phones. They were all friendly and accomodating.
We were going to a concert at the O2 Academy, about a mile or so from the hotel, so the location was perfect for us, and it's on a quiet road, so if that's an issue for you, this is a good venue.
Overall, we were happy, felt it offered value for money and we'd be happy to return and recommend to others. If you prefer everything to be 'new and shiny', rather than with a bit of character, this probably isn't for you though.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.