I visited the Oxford for the 2nd time in a year, the first time being about 10 months ago whilst it was still part of the Barcelo group. I attended an Open Univeristy MBA tutorial at the hotel. The first time, I was pleasantly surprise by the quality of the buffet lunch, and the good service we received. The 2nd time however, more recently and since it had been taken over by Puma hotels, it was absolutely dire.
On arrival, the coffee machine was broken. In addition, there were no morning snacks that they had previously provided (people travelling miles from all over the country). When I finally managed to find someone to help, the gentleman, although friendly, brought over a flask of coffee. I drink my coffee white, however I have never seen milk turn coffee grey! needless to say, I left it! Eventually the coffee machine worked for 5 minutes and then broke again, at least I managed to get some cafeen unlike some of my fellow students.
Lunch was appaulling, terrible excuse for a buffet lunch. A few sandwiches (I could not tell if my filling was chicken or fish, seriously!!!) and a bowl of crisps, unlike the excellent buffet we had received last time....
And to make matters worse... 4 hours later at 4pm, all the leftovers and dirty plates were still left in the coffee area where the lunch had been served. Nobody had been bothered to come and clear up.
Puma hotels, what are you doing?!
We were a group of 20 or so MBA students, all business professionals, representing a large proportion of UK companies, possibly future business, and we are treated like rats... shame on you!
Do not book a meeting or conference here, they are incapable of providing even the most basic service.... money would be better well spent at a premier inn!
I cannot comment on the rooms.
- Official Description (provided by the hotel):
- The four-star Oxford Hotel has 168 contemporary rooms and is just two miles from the beautiful and historic Oxford city centre. Perfectly located for holidays and short breaks in Oxford and the Cotswold countryside means you can wander through the spires of Oxford University's ancient colleges, and explore the relics in The Ashmolean Museum of Art and Archaeology.You can also shop at the designer outlet stores in Bicester Shopping Village. You can also relax in the Health & Leisure Club’s pool, sauna and steam room, get pampered in the beauty rooms and enjoy award-winning food in the AA Rosette restaurant. ... more less
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- Also Known As:
- Barcelo Oxford Hotel Oxford