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“Expensive with some strings attached” 3 of 5 stars
Review of Mercure Eastgate Oxford

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Mercure Eastgate Oxford
3.0 of 5 Hotel   |   73 High Street, Oxford OX1 4BE, England   |  
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Up to 40% OFF THIS WINTER
Ranked #20 of 43 Hotels in Oxford
Geneva2009
Top Contributor
226 reviews 226 reviews
99 hotel reviews
Reviews in 100 cities Reviews in 100 cities
120 helpful votes 120 helpful votes
“Expensive with some strings attached”
3 of 5 stars Reviewed April 22, 2014

You do pay clearly the location. Hotel offers the basic service you would expect.
Depending the room you have free mineral water (however, even front desk does not really know the rules). Wifi ok working.
Check with chef prior to order any food (many times the food served does not correspond to the menu or is simply not available).
We had the disavantage of having to arrive a couple of days late (medical reasons). Despite the medical certificate, hotel management was still charging a 50 % penalty. Although we stayed a total of 6 nights.

Room Tip: If you are ACard holder gold and platinum insist on VIP service (staff is sadly - as in many Accor h...
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  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, April 28, 2014
Dear Genva 2009
Thank you for your feedback again, now received via trip advisor.
At the outset ,once again ,please accept my aopolgies for any aspect of your visit which did not meet your expectatations.
" Expensive with strings" to confirm ,you booked your accommodation taking advantage of a heavily discounted promotional rate , which is pre-paid ,non -refundable and offers no flexibility.Whilst no refund was due to you the team as a gesture of goodwill gave you a 50% discount on the cancelled nights. Furthermore in my correspondance to you I have also offerd you a preferential rate on your next visit to Oxford.
I hope this now clarifies the matter and I look forward to welcoming you back to Oxford in the near future.

Iain Waite GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Bromley, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 20, 2014 via mobile

My Husband and I Stayed here Easter Friday for one night. Lovely old buliding, tasteful decor. Impressed! Pleased we Paid £142 up front to get a discount, should have beed £192, but for such a small room I was glad Of the discount! Price is obviously for location. Very central. The room decor was nice, but the size disappointing .The double bed was pushed under the eves into the corner of the room. Sadly my side! To get a drink of water or go to the loo meant shimmying down to the bottom of the bed to get out! Luckily we are not oldies! Only bumped heads a few times! Room decor good, view good-side street at front of hotel. Minuses were- Shower had no power! Car park entrance-tight!
Staff, very polite and helpful. Portuguese Barman was a lovely chap.

Went for dinner at the 'Folly' 5 mins by cab, 15 min walk. Lovely Restaraunt on the river.

Breakfast was included (£16 each if not) Fill up on pastries etc if u like a big breakfast! Was disappointed by size of English breakfast! 1 sausage, tiny pot of beans, shrivelled virtually hard poached egg and bacon!

But the overall stay good. Couldn't of been better located.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, April 22, 2014
Dear JO P

Thank you for your positive comments following your stay at the Mercure Eastgate Hotel.

Thank you Also for highlighting some areas where we can improve our service delivery.
Kind Regards

Iain Waite GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 15, 2014

This hotel is very well situated in Oxford, close to colleges and the Botanic Gardens, which are well worth a visit. The reception and bar area is very pleasant as the dual aspect ensures plenty of light. Parking is a little fraught - the entrance to the car park is difficult for those driving large cars. We were in the new annexe at the rear of the hotel and unfortunately the sound proofing isn't great - we heard people on the toilet. Not what you'd expect to hear in a newly built room. The service at the bar and in the breakfast room is also a little patchy, depending on who you get. Most of the staff are very pleasant and welcoming and work hard, but it is possible there's a shortage of staff, particularly in the bar area. The breakfast is great, very good value and the afternoon tea and snacks in the bar are also very good. We didn't eat have dinner in the restaurant as most of the reviews mentioned poor service.

Room Tip: Do not stay in a room in the modern annexe at the rear of the hotel.
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, April 22, 2014
Dera Heather M

Thank you for your positive feedback following your stay with us.

Kind Regards

Iain Waite GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 4, 2014

This small hotel has style without giving up its historic appeal. A well-designed mixture. It is located in a small street just off High Street, thus very central. The breakfast was great. You can order warm English breakfast a la carte. The lobby is also nice. The executive double bedroom was spacious.
Beware when trying to flush the toilet. If it does not work, press 3x quickly. That's the secret!

Room Tip: I had a executive double bedroom, which was spacious.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, April 7, 2014
Dear MaxKrull
Thank you for your positive feedback following your stay with us.
We look forward to welcoming you back in the near future.

KindRegards

iain Waite GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brough, United Kingdom
1 review
4 of 5 stars Reviewed April 1, 2014

The Eastgate is very conveniently placed on the High, in reach of all central Oxford. There is car parking at a price but driving in Oxford is rather anti-social and I prefer to use the excellent park-and-ride. There is a good restaurant and good accommodation, and helpful and pleasant staff.

My only complaint, with the central policy, not the local management, is that in signing for drinks,meals etc. one is invited to add a tip without the slip drawing attention to the fact that a service charge has already been added. Either tip or service charge is acceptable, but not both. I have drawn the attention of local and central management to this and hope they will make a change.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, April 3, 2014
Dear Michael G

Thank you for your feedback following your visit to the Mercure Eastgate Hotel.
In the main, I was pleased to learn that you enjoyed your stay at the hotel.
I have noted your comments on the tipping issue and I will review this.

I look forward to welcoming you back in the naer future .

Kind Regards

Iain Waite GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 28, 2014

While the hotel is in an old building the rooms have been renovated and come with the modern conveniences you'd expect. The hotel is in a great location within walking distance of all the Oxford colleges and attractions. The staff is friendly and they provide free wifi. The hotel restaurant and bar never seemed busy, but the food and drinks there were good. Beware that the lift only goes to the second floor, so if you have a top floor room, you'll have to take the stairs.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, March 31, 2014
Dear Douglas B
Thank you for your positive feedback following your visit to the Mercure Eastgate hotel.
Your kind comments in relation to the team are much appreciated.

Kind Regards

Iain Waite GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Eastgate Oxford

Address: 73 High Street, Oxford OX1 4BE, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #20 of 43 Hotels in Oxford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Eastgate Oxford 3*
Number of rooms: 63
Official Description (provided by the hotel):
Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more   less 
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford

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