I attended my daughter's wedding reception at the Hawkwell. We had gone to great lengths to make sure everything was arranged correctly with the hotel.
Unfortunately the hotel did not follow our instruction as to the dietary requirements of one of our Gluten free guests.
I had sent several Emails beforehand and right up until the day to make sure my guest was catered for.
My guest became very unwell immediately after his meal and had to retire to his room for the rest of the day.
I reported this to the supervisor at the event early evening but was met with little response and denial that this should happen.
I spoke to the manager the next day who agreed to refund his room fee which was the least that they could do.
My daughter was most upset that this should happen to one of her guests on her wedding day.
I have since spoken to the manager due to his denial and response to my daughter's previous review of this hotel.If a mistake is made I feel they should have been gracious enough to accept it and apologise appropriately.
Other than this we had a pleasant stay and on the whole the hotel staff were very pleasant as were the rooms and surrounding area.
A little dissappointed that building works were taking place outside some rooms.
- Official Description (provided by the hotel):
- Set within the tranquil village of Iffley with the River Thames a mere 5 minute stroll from the venue, Hawkwell is a slice of country charm with the convenience of a city and major road networks on the doorstep. 2010 seen an extensive bedroom refurbishment. Guests can now enjoy contemporary bedrooms with modern bathroom facilities, complimentary wireless internet, flat screen TV’s, welcome tea/coffee trays and complimentary toiletries. ... more less
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- Also Known As:
- Hawkwell Hotel Iffley