Booked a 3 hour cruise, the weather was bad, pouring with rain, the cruise was not cancelled, so we went to the mooring as arranged. Got on the boat, it was quite compact, no room to walk around, no toilet facilities, a table at one end with sandwiches for whoever had booked lunch.
I guess it seated around 20 people. Standing up or moving around was not an option, but worst of all the seats were soaked with rain, there were pools of water on the seating, it appeared that the plastic covered foam seating was sodden in several areas. I guess no one had bothered to check the condition of the boat before the customers got on board. Because of the awful condition of the seats and the fact that a 3 hour cruise sitting in one position without any toilet facilities was not what we had expected, we got off the boat before leaving the mooring. We booked with Travelzoo and received a full refund.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 15, 2012
We always try to respond to feedback positively and to take any actions that we can to rectify problems when they occur. Regrettably it appears that your comments are not based on an experience that you have had with us. The review has been removed by Tripadvisor twice as it does not appear to relate to our business but you have resubmitted it so we felt it best to respond. I should say;
Report response as inappropriate
1. We do not offer any 3 hour public cruises
2. We do not serve sandwiches on any public cruises
3. None of our public cruise boats carry 20 people, they are limited to 12 passengers
4. None of our vessels have 'plastic covered' seating
5. All cruises of greater duration than 50 minutes include a comfort break
6. All our vessels can be fully enclosed in the event of bad weather
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.