Nice apartment off the courtyard, with an outdoor smoking area, lights and fire was not on when we arrived!, ash on the floor and a dirty ashtray. Apartment on first view looks lovely, not as clean when close up, shower dripped all night, i normally sleep like a log but not on this night, very frustrating, i did mean to mention this but my husband checked out for us, shower head full of lime-scale, the roll top bath was not very inviting as the over flow drain again had lime scale around it, i personally don't think wooden toilet seats are very hygienic!, milk in the fridge had gone off. very pricey considering there was no breakfast included and a fifteen pounds parking charge! food lovely and staff very polite. i am sorry i have written my first negative review , expected more from hotel Du vin.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your feedback following your recent stay and whilst I am pleased that you enjoyed the food in the Bistro and the staff were all very polite during your stay, I am of course extremely concerned regarding the comments about your room.
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I have addressed the issues you raised and these have now been resolved by my Head Housekeeper and Maintenance Manager. The shower heads are descaled every 3 months, so I am sorry that there was a build up in the shower head in your room which was also causing the dripping. This head has now been replaced. Housekeeping have rechecked the room and descaled the bath overflow again. I can assure you that we set ourselves very high cleanliness levels in our bedrooms and bathrooms which my head housekeeper is rigorously reinforcing with her team.
In regards to the parking charge, we only have limted parking at the hotel and have the double park cars in our secure parking area, therefore we have to offer a valet parking service in order to ensure our parking area is safe and maximised.
Thank you again for your constructive comments and I do hope to be able to welcome you back to Hotel du Vin Henley again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.