We arrived to be greeted by a mobile number stuck on the front desk for us to call for service. On calling it eventually someone turned up and gave us out room key. We carefully walked up to our room (the stair carpet was rucked up and dangerous). The door to our room was already wide open when we got there. The sheets were unironed and it looked like the bed covers had been just thrown over by the last occupant. The sheets were so thin and had holes in them and you could see the stripes on the mattress through them. The bed looked VERY unsavoury an no way could we have even laid on it let alone got between the covers for fear of being eaten alive. The windows had opaque security glass which had been screwed into place. So not only could we not see out of the window we also couldn't open it either. The fire exit door in the room had been padlocked closed and the only way out was top smash something on the door to release it!!! Like you would have time in a fire to find something to smash it with.... The tv screen was filthy and not just with dust either. The bathroom... What a joke. My boyfriend had to spend a penny while we were in the room and had to stand in the bedroom and aim at the toilet as there wasnt enough room to actually get into the bathroom itself let alone close the door as it was too small. So much for privacy!! There was 1 handtowel each, no soap or anything in the so called bathroom either. The place was filthy and disgusting. We went to see the guy on reception and demanded to change rooms. He gave us a key to a room on the 4th floor and when we got there the key didnt work. On complaining yet again to the guy on reception he had a couldnt care less attitude, wouldnt get the manager when asked (he said there wasnt one there) and the other guy who stood there looking like he was on drugs said and did nothing to help either as I doubt he could give a damn either as the hotel already had the money for the rooms. Friends of ours had also got a room booked in the hotel and on being given the key they went and looked at it and yet again the sheets were not ironed and it looked like the last occupant had just thrown the covers over it and left. They looked under the covers to find the sheets were BLOOD STAINED. They too left in disgust.
This hotel should be looked at by the health and safety people and closed down. It is disgusting.
UNDER NO CIRCUMSTANCE STAY IN THIS HOTELS. YOU HAVE BEEN WARNED.
How to describe this hotel? A total ---- hole to be avoided at all costs. With a terrible staff to boot.... If the rooms are this bad then what is the kitchen like? Doesnt bear thinking about.. Its a death trap.
- Also Known As:
- Rufford Hotel Nottingham