Room freezing cold when we arrived – (They knew we were coming so no excuse.)
No Earl Grey tea or decaf coffee – rectified on second day, but these are not unusual requests.
Leak in bathroom under basin and puddles on floor in shower which had gone orange as they do when left.
Tea, coffee, milk not replaced in room for second night. I went to the breakfast room to try to find some myselfon return, at about 7 pm, but it was locked up. I assume this is a room for guests?
Toiletries not replaced and bed not made for second night.