We visited this restaurant in November last year for my sons birthday and it was very busy but fine. Earlier this year we visted the Leeds one which is much bigger and felt like a cattle market,you know get em in, get em out and apart from the desserts the food wasnt good. My son decided he wanted to visit the Nottingham one again this year and take his friends (he is 13) we booked a table expecting it to be busy but were suprised to find that it wasnt and soon found out why. A woman who i took to be a manager as she had a suit on (but no name badge) showed us to our table, which probably could have sat 4 comfortably but was actually for 7. We asked for jugs of squash (as they had provided these for the children last year) to be told that they would be £6 each. Yes that is not a typo £6 for a jug of orange or blackcurant squash! I am in business myself so i know about profits and overheads but that is ridiculous! When asked about the price she said she has the charge the equivalent cost per glass but squash isnt even on the menu!
The food was ok but we found dirty cutlery and the staff were bored and seemed to see customers as an inconvenience. I never saw one of them smile or make eye contact, it took several attempts to catch someones attention to ask for drinks and for the bill. When my daughter asked if they did student discount this got us £1 off a £73 bill and when i paid the same lady in the suit she took the money, checked it and turned her back. Not a smile, not a thank you not a kiss my a..s, they even had the cheek to add 5% to the bill as here was over 5 people in our party! Service? what service? apart from clearing plates and bringing drinks (eventually) we had no service. My whole impression was the same as Leeds, get em in, get em out and was completely different to the year before despite them being only half as busy. We wont be returning and from what we saw other people are voting with their feet. A smile and a bit of warmth costs nothing and in such a competative market place if they dont buck up they will soon be shut up!
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