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“Couldnt do enough for us” 5 of 5 stars
Review of Crowne Plaza Hotel Nottingham

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Crowne Plaza Hotel Nottingham
4.0 of 5 Hotel   |   Wollaton Street, Nottingham NG1 5RH, England   |  
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Ranked #31 of 57 Hotels in Nottingham
Bradford, England, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Couldnt do enough for us”
5 of 5 stars Reviewed August 14, 2013

I work away and stay at the Crowne Plaza each week, the staff are friendly and my stay is always very pleasant.

My wife and daughter stayed over in the first week of the summer holidays, the hotel was very accommodating and ensured we had an early check-in, family room and basically bent over backwards to ensure my wife and daughter enjoyed there stay.

Nottingham is idle for a short break with the many restayrants, shopping and there's always some attractions in the centre.

I'd recommend the Plaza to anyone.

Room Tip: Roms at the ffont are quieter
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, August 16, 2013
Dear Peter W,

Thank you so much for you review and what a great review it is. We are very lucky to welcome back regular guest's week after week and your loyalty means a lot to us.

It was so pleasing to read that the team thoroughly look after you on each visit and your family during your recent break.

As ever I will share you review with the rest of the team & once again thank you.

Kind regards
Natalia Dainty
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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772 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
London, United Kingdom
1 review
4 of 5 stars Reviewed August 13, 2013

The staff at the Crown Plaza are great, really take care in getting to know thier regular guests. Nikki on the front desk is always smiling whatever the weather and although staying at a hotel can never match staying at home this attention to detail makes the stay that little more enjoyable.


The breakfast could do with a rethink as it is not up to the standard of its competitors but the central location and attached parking makes it easy for business guests.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, August 16, 2013
Dear Tej S,

Thank you so much for your recent review and in particular your great comments regarding the team, especially Nikki. Rest assured that I will share your review with the team and Nikki will be recognised for her great service levels.

In relation to breakfast many thanks for your feedback, we have taken this on board and hopefully in the forthcoming weeks you will notice a difference.

Once again thank you and we look forward to welcoming you back.

Kind regards
Natalia Dainty
Operations Manager
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Washington, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 7, 2013

Had a two night stay in the Crowne Plaza, breakfast was lovely, plenty of selection. Did not have time to view the pool. Would definitely recommend paying extra for the executive floor, gorgeous views and complimentary drinks and snacks!

Room Tip: Upgrade to exective and get free wine!
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, August 8, 2013
Dear Jen F,

Thank you so much for your recent review.

It was so great to read that you enjoyed your stay and in particular breakfast and the benefits of upgrading to one of our club bedrooms.

Rest assured I will share your kind words with the team as they will mean a lot.

Once again thank you and we hope to welcome you back soon.

Kind regards
Natalia Dainty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 27, 2013 via mobile

The rooms are small.....really small.

I have never stay in a hotel that gives its guests ear plugs! That rung alarm bells but thankfully I didn't need them.

The breakfast was poor but the restaurant facilities were nice.

Check in staff were friendly and helpful.

Apparently the hotel had a fire in May so the leisure facilities were a little all over the place.....something worth knowing if your there for a few days.

The hotel is located in central Nottingham and within walking distance of some goods bars and restaurants.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, July 29, 2013
Dear PDJDx3,

Many thanks for your recent review.

My apologies that you found our breakfast to be poor. I must say that I was disheartened to read your comments as this is an area that we are constantly reviewing as it really sets you up for the day ahead so rest assured I will share your comments with the team.

It was great however to read your comments regarding the reception team, I know that they will be very pleased when I share your review with them.

Once again thank you and we do hope to welcome you back

Kind regards
Natalia Dainty
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 15, 2013 via mobile

Booked this hotel as our friends from Australia were booked in there. Checked in ok, informed pool was out of use due to a fire, which we did know, and was told we could use the pool at another hotel but we hadn't been told this so had no swim gear with us! Our room was pokey, stuffy and very hot. Put the air con on the lowest setting and went out. When we came back later it was very obvious that the aircon did not work, we rang reception and complained and they tried to move us but was told that the only rooms available were ones with air con issues! They bought us up another fan which made a small difference, and offered a discount and complimentary parking. Our view was they knew the air con didn't work & the pool was closed but still tried to sell the room for £170 plus £12 parking, not good for promoting repeat business. Oh and there was an old fridge in the room taking up very precious space which didn't work!! The room keys kept having to be reprogrammed.
If it wasn't for our Australian friends that has upgraded room facilities which included an air conditioned club lounge it would have ruined our whole week end. We would not recommend this hotel to friends as we felt we could have been better informed as to the condition of the room and a more appropriate price to begin with. One to avoid unless you can afford to up grade!!

Stayed July 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, July 16, 2013
Dear Tec54,

Many thanks for taking the time in posting your review.

Please accept my apologies for the air conditioning not working in your room, during the recent heat wave I can appreciate that it may have been a little uncomfortable. I was pleased to see that the team gave you additional fans for your room and that they discounted your rate accordingly.

Once again my apologies and should you be thinking of returning to Nottingham please contact me direct at the hotel so I can personally look after your reservation and ensure your stay is comfortable.

Kind regards
Natalia Dainty
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 15, 2013

Great location city centre, very welcoming for my group of 10 girls, we had 5 rooms all on same floor, they also provided a conference room that we set up for games and a little private party!
Loads of hen parties at the hotel and it is very nice clean good size room and bathrooms, mini fridge in room which was handy for chilling some drinks as was very hot! also air con which was handy. Complimentary toiletries and also if you sign up to become a loyalty member you get free late check out til 2pm! Beds very comfy. One room did have trouble with no water/ shower and also no air con but they did knock a little bit of the room to compensate but the problems were not resolved while we were there. Didn't have breakfast so cant comment on that we went to The Bank on the market square for a full breakfast for £3! Also we couldn't use spa as it was closed due to a recent fire. Hotel has car park think it was £12 for overnight stay although watch out for the one way system!

Would return when next in Nottingham!

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, July 16, 2013
Dear Cazzy11,

Thank you so much for taking the time in posting your review.

It was really great to read that you enjoyed your recent stay at the hotel and most of all that you would return to the hotel if staying in Nottingham again. I am sorry one of your friends experienced a problem with their shower, however pleased to read that the team compensated them appropriately.

Once again thank you and we look forward to welcoming you back

Kind regards
Natalia Dainty
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 13, 2013 via mobile

Have stayed here a dozen or so times on business, most recently in July 2013. Nottingham doesn't have a great choice of business hotels but I've found the Crowne Plaza to be reasonably priced and meets your needs. The rooms are basic but clean, although a greater selection of pillows might help my sleep (along with the ear plugs they provide free of charge). The food is OK and bar stays open late. They could do with upgrading wifi and possibly providing free of charge as it's overpriced.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, July 16, 2013
Dear Matthew P,

Many thanks for taking the time in posting your review. It was great to read that you are a regular guest to the hotel; your loyalty is really appreciated.

With regards to Wi-Fi I have pleasure confirming that from the beginning of July we now offer complimentary Wi-Fi to Elite members of IHG rewards programme. We also have different pillows that are on request from housekeeping so during your next stay please mention your preference to reception so they can mark your profile for future bookings.

Once again many thanks and we look forward to welcoming you back

Kind regards
Natalia Dainty
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nottingham

Address: Wollaton Street, Nottingham NG1 5RH, England
Phone Number:
Location: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Nottingham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Nottingham 4*
Number of rooms: 210
Official Description (provided by the hotel):
Crowne Plaza Nottingham is one of the most stylish hotels in the Midlands. In the City Centre nearby many Government offices, both Universities, the Queens Medical Centre and Casinos, Crowne Plaza Nottingham has air conditioning in every bedroom plus an indoor swimming pool.Close to East Midlands Airport and the city centre attractions and shops, we have 210 bedrooms including flat screen TV's, mini bars and laptop safes (in most rooms). In addition we have a choice of bar and dining options, a leisure club and our own 600-space car park with direct access into the hotel. As the East Midland's No1 Conference and Meeting venue we offer 17 excellent rooms from a Boardroom for 6 to a conference for 400 including your own dedicated conference partner, use of Workbase and the services of our own in-house technician with the latest audio visual equipment with wireless internet access. From ancient to modern, Nottingham is the home of Robin Hood and Paul Smith, combining history with style as the East Midland's premier shopping City. Our sporting heritage is unparalleled too with Trent Bridge cricket club, 2 football teams, The National Ice Arena, Nottingham Castle and the National Watersports Centre, only a few of the great places to visit in Nottingham including the renowned nightlife. In accordance with English law this hotel is now non-smoking throughout. ... more   less 
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Also Known As:
Nottingham Crowne Plaza

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