To be honest, I had expected more from the Crowne Plaza. We had arrived there three weeks ago (as of the date of writing) quite weary from long overseas travel to find that we could not check in due to a fire that had happened earlier that day in their fitness center. No sweat; it's understandable that these things happen. We were informed that it would be a few hours before we could check in. OK. So we decided to wait in the lobby which grew colder and colder by the minute. Fine, that was manageable. Check-in time finally arrived. The line/queue instantly became rather long. Now we're grumpy. And to find out that in order to use a fitness center, we would be shuttled to another nearby hotel? Very grumpy! I'm seeing a review that other people were offered breakfast to make up for the inconvenience. It would've been a nice gesture if we had something similar offered to us, especially when we arrived on the day of the fire and had to be inconvenienced by postponing check-in for some time. I can understand something happening to the hotel that is beyond their control but hospitality was wanting.
The room was clean and plain with modern furniture. Our room happened to overlook Rock City (bar/concert hall) but the hotel did provide two pairs of excellent earplugs for use (extra points for that!). We did not make use of the bar or restaurant but there is a beautiful reception area above the lobby. We obviously could not make use of the fitness center.
The hotel location is centrally located within town, but then again there were several other hotels in the same area within walking distance of each other. A tram stop is just down at the end of the block.
We have stayed at other Crowne Plazas before and expected the same quality in management and hospitality as the others. I understand that things happen but we had definitely expected more from the hospitality department. Provision of transportation to a different facility was a nice courtesy but not the same as hospitality, in my opinion.
1. Despite overlooking Rock City, earplugs were provided.
2. Rooms were tidy and clean.
1. Yes, fires happen and are unavoidable but the hospitality to make up for it was sorely lacking.
2. Front desk staff was rather curt during the whole check-in debacle.
- Official Description (provided by the hotel):
- Crowne Plaza Nottingham is one of the most stylish hotels in the Midlands. In the City Centre nearby many Government offices, both Universities, the Queens Medical Centre and Casinos, Crowne Plaza Nottingham has air conditioning in every bedroom plus an indoor swimming pool.Close to East Midlands Airport and the city centre attractions and shops, we have 210 bedrooms including flat screen TV's, mini bars and laptop safes (in most rooms). In addition we have a choice of bar and dining options, a leisure club and our own 600-space car park with direct access into the hotel. As the East Midland's No1 Conference and Meeting venue we offer 17 excellent rooms from a Boardroom for 6 to a conference for 400 including your own dedicated conference partner, use of Workbase and the services of our own in-house technician with the latest audio visual equipment with wireless internet access. From ancient to modern, Nottingham is the home of Robin Hood and Paul Smith, combining history with style as the East Midland's premier shopping City. Our sporting heritage is unparalleled too with Trent Bridge cricket club, 2 football teams, The National Ice Arena, Nottingham Castle and the National Watersports Centre, only a few of the great places to visit in Nottingham including the renowned nightlife. In accordance with English law this hotel is now non-smoking throughout. ... more less
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- Also Known As:
- Nottingham Crowne Plaza