We have visited this restaurant on a number of occaisions and always been delighted with the service , the ambience and above all, the food. This was our first visit since the dining area was extended into the upstairs area and it seems to have had a detrimental effect on the service.
For the first time we took our two children, aged 11 and 8, and were pleased to see that the children's menus consisted of 'proper' food, just like the main menu. However, the problem arrived with the timing of the service. The children were having a main course whilst my wife and I were having a starter first.
The first thing to arrive at the table was the children's main course, followed about ten minutes later by our starters. This had the effect that the children finished their mains about the same time we finished our starters. We had had a half hour wait for our main courses, which we then ate and then ordered desserts for all of us. This meant the children had over an hour wait between finishing their main course and their dessert arriving.
I have been told by two friends that they have visited here and had the pre-theatre menu, and not had time to finish their meal before the performance started, even though the restaurant was made fully aware of the timings when the booking was taken. Our experience on a Saturday evening was that now people ordering from the pre-theatre menu were given precedence over everybody else which, in our case, led to very poor service.
A real shame, as the food was still very good, but we would have to give serious consideration whether we would visit again
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