I was with friends in Northampton looking for a room to accomodate three adults. We walked into the Ibis hotel and booked such a room. We asked specifically if there were three beds in the room and the clerk explained the best they could do was a room with a double bed and a pull-out couch. This was not ideal as there would be bed sharing, but we accepted anyway and paid for the room. We dropped off our luggage in the room and noted that the pull-out bed had no sheets or comforter. No problem, we would call down later and ask to have some sent up. We had business and dinner in town that evening. Upon returning to the Ibis, we asked the night clerk, different from the person we dealt with earlier, to send sheets up to our room for the pull-out. As we entered the elevator the night clerk asked us to hold it. We did so and he came around from the behind the counter to the elevator and asked us how many were staying in the room. We told him "three" at which point he stuck his hand into the elevator to stop the door and told us to get out. We were confused by this as he refused to give any reason for asking us to vacate the elevator. "Get out of the elevator please" is all he would say. This was humiliating enough as there were people in the lobby and at the bar watching us being ordered out of the elevator. After a frustrating minute or so of no explanation we agreed to step out into the lobby where we were made to stand while the clerk dealt with other customers at the counter. It was about 1am at this time and we were tired and annoyed. When the clerk finished with other customers he called us over to the desk and told us we could not have more than two people in the room. This was news to us as we had specifically booked the room for three people and that was the understanding when we paid for it. He would not budge on this supposed policy and told us there was no way his colleague working the earlier shift would book us a room for three adults. Essentially accusing us of lying. We asked him to call the person who we'd dealt with earlier, which he refused to do. We asked him who was in charge, which he answered "I am". There was a lot of back and forth. He told us the only way for all three of us to stay at the hotel was to pay for another room for the third. It was past 1am, quite cold outside, and we'd already paid for a room for three people. We were insulted and annoyed by the absolute impossibility of reasoning with this man. We decided we would ask for our money back and go to a different hotel. OF COURSE, that was instantly shot down by the clerk who told us a refund for the room was impossible.
In the end, one of our party took an expensive and inconvenient cab ride to stay with a generous friend who lives in town. The two of us who stayed at the hotel were further annoyed by how awful the place is. We had to suffer the humiliation of once again asking the clerk for sheets for the pull-out. He sent up one sheet and a disgusting hospital style blanket. Seems to me a hotel would understand that you need a sheet to cover the mattress as well as a top sheet so that you're not in direct contact with a ratty over-used blanket. The Ibis clearly does not understand this as I discovered that the double bed in the room also had no top sheet. Just a blanket on a covered mattress. Disgusting.
Ps, at 10:30am, the hotel rang a fire alarm for about 5 seconds, presumably their way of reminding their alcohol dazed clientele that check out is in a half hour. Very classy!
Do not stay at this sad excuse for a hotel. The staff is rude and prone to extortion and impossibility of reason. I would have graded this hotel with less than one star if possible. I am in disbelief of how we were treated here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.