No rooms were ready for check-in at 12:30pm; receptionist "unable" to contact the housekeeper so she asked us to wait or come back. We were told that the housekeeper did not have a cordless phone or mobile, so the receptionist was reliant on the housekeeper to call her. Amusingly, once we'd waited for some 10-12 minutes and I raised the matter of the 15-minute service guarantee, the receptionist suddenly found herself able to ring the housekeeper on her mobile phone and, after a further 10-15 minutes, we had the room.
The room itself was minimally acceptable to sleep in, but very poor by hotel standards. The bathroom and bed linen were clean, but the following morning I found a pair of shorts and a pair of socks from a previous inhabitant strewn under the bed; this is in keeping with the general level of attention to detail shown throughout the hotel. The window latch was broken (room 223) and would not shut (thankfully I'd brought ear plugs); the beds were thin, hard and equipped only with hefty 10.5 tog duvets. Wasn't worth complaining about at 3am; we'd been told when we arrived the hotel was full and no change of rooms would have resolved the fundamental inadequacies of the place.
I have awarded two stars because the minimal level of service was achieved; the room was minimally fit for purpose insofar as I was able to be in it from 11pm to 7am. However, by the standards of twenty years of budget travel, this was in the bottom ten percent of the establishments I've stayed in for quality (there are a few in Morocco that are worse) and in the top ten percent for price.
The location was convenient, but the experience was very poor and I think we'll be going to Travelodge or Park Inn the next time we stay in Northampton.
- Official Description (provided by the hotel):
- Ibis Northampton Centre is conveniently located in Northampton Town Centre, just five minutes walk from the train station, and less than ten miles from the M1 Motorway. The hotel offers 151 comfortably appointed rooms with en-suite bathrooms, flat-screen TVs, and high-speed internet access. The hot buffet breakfast is served from 6:30am – 10am daily and the café bar serves hot meals 24 hours a day. Located in the ‘Sol Central’ complex the hotel is in the heart of the town with a cinema, gym and restaurants next door. Guests can workout or relax in the Topnotch health club above the hotel for just £5 per person. Sol Central also offers secure parking with direct access to the hotel for only £5.50 per day for hotel residents. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Despegar.com, Agoda, ACCOR, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Ibis Hotel Northampton Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Accor Hotel Northampton Centre
- Ibis Northampton