I have never been so disgusted by customer service than that which we received from here and will never step foot back inside The Olde Red Lion under its current management.
If you are a groupon customer then you can expect service even worse than the already substandard service and don't go expecting a nice pleasant relaxing atmosphere.
We went here on a groupon around 6 months ago and I was disappointed to have found that one of the only two vegetarian options off the online menu was not on the menu we were given. When I asked the manageress, who was our waitress, if there were any other veg options available she was downright rude and flat refused to do anything stating that the chef was too busy and as we were a 'Groupon' I had to choose from the menu. When I asked about the 'Goats cheese tart' which I had seen online she said no that's not on today and had I have phoned up before hand they would have been able to have done something. As always not wanting to be the 'fussy vegetarian' I gritted my teeth and had ham, egg & chips without the ham.
When the food finally came it was really good (Worth the money at the discounted price anyway) and despite the incredibly rude & obnoxious manageress, who ushered us out quickly after we had finished our meal and made us feel very unwelcome, we tried our hardest to have a good night and left with our tummies full but very disappointed with the service.
Last month I noticed the same groupon offer appear and due to the pub being a midway point between our friend and us I thought we'd give it another go and hope that the service had improved.
I decided this time to do as she had advised and phoned ahead before hand. The landlord and chef who I spoke to were really helpful and friendly and said they would gladly cook something else up and offered me a few options all of which I liked the sounds of. I started to really look forward to the night out with our friends and hopefully good food.
When we arrived our orders were taken (by the same manageress) and when my turn came to order I informed her that I was vegetarian and asked was there any other... but before I could even finish my sentence she cut me off and said 'NO, just what is on the menu!' I then tried my hardest to explain that I had phoned and spoken with the chef who was happy to do something but she would not listen and just spoke over me. I informed her that it was her who had asked me to phone in advance and that I had done as she had suggested but she was not having any of it and even went on to suggest I was lying and she had not said such a thing but when my friend pointed out that it was the same four people and they all said she had, she simply said 'I'm not arguing with you, just choose something from the menu, you're a groupon and the chefs to busy' I asked 'if I was not on a groupon would that make a difference?' but once again she just said 'I'm not arguing with you'. She then proceeded to say that the chef was new and I had spoken to the old one and that a new one started Thursday but when my wife informed her that it was after that when I had called, again she said 'I'm not arguing with you' and then she walked off saying 'You're ruining the night for everyone else here and you're now at the back of the queue!'.
We were all stunned. Never have any of us EVER experienced such bad customer service. The Fact that she is in charge meant we couldn't even call over the manager to show our disgust.
The Landlord came over shortly after, not to apologise though, but to aggressively tell us that if we were going to shout at his staff then he'd like us to leave. We informed him that we had not in fact been shouting and I asked if he'd mind stopping pointing and waving his finger at me and I would gladly explain what had happened. When he realised that it was him that I had spoken with on the phone his tone changed slightly and he eventually said he would go and speak to the chef. Whilst we waited for a response another waitress came and apologised to the table next to us for the long wait for their food. We started thinking that even if we did make an order it was going to take a while. He then came out and said 'No, the chef won't do anything'. To this we opted to take him up on his offer of leaving and after he followed us out the pub and gave us the option of paying for our round of drinks or not, we opted for the later and went and ate at the Wharf.
I have had to wait for a couple of day to calm down to post this but all of us are still in disbelief at how we were treated and how horrid the manageress was.
With regards to the response given to a previous review i read I can happily back up all information given here and can assure everyone reading this that this is a genuine review and will gladly give more information if required.
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