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“Great staff, great food , tatty rooms” 3 of 5 stars
Review of Holiday Inn Northampton

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Holiday Inn Northampton
3.0 of 5 Hotel   |   Bedford Road, Northampton NN4 7YF, England (Formerly Courtyard)   |  
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Ranked #13 of 27 Hotels in Northampton
North Wales
Top Contributor
149 reviews 149 reviews
40 hotel reviews
Reviews in 72 cities Reviews in 72 cities
82 helpful votes 82 helpful votes
“Great staff, great food , tatty rooms”
3 of 5 stars Reviewed April 8, 2013 via mobile

I stayed here for one night on business.
Great location, very friendly reception staff.
The rooms however are very tired, not up to the usual Holiday Inn standards where I stay.
The one redeeming feature was the Indian menu. Fabulous, tasty, well cooked, I can't recommend it enough.
Overall mediocre rooms, great staff, lovely food.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaidiS12, General Manager at Holiday Inn Northampton, responded to this review, April 29, 2013
Dear Sion C

I would like to take this opportunity to thank you for your recent review of the Holiday Inn Northampton on Trip Advisor.

I am sorry to read that the bedroom did not meet your expectations, however was delighted to see your great comments regarding team, food and location.

Thank you once again and I look forward to welcoming you back to the Holiday Inn Northampton.

Kind Regards
Syed Zaidi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 5, 2013 via mobile

From the moment I stepped into the the reception to the moment I left was a pleasant experience. The reception staff were polite and friendly, as we're the restaurant staff. There was a slight misunderstanding with my reservation, but that was dealt with efficiently. My hotel room was spacious, warm and clean. The same can be said for the bathroom. The shower was one of the best I've used in a hotel in a while. Nice and warm and powerful. (Had I not of needed to check out, I'd probably still be in it now!!!) and the heated floor in the bathroom was a nice touch too. My only complaint was that my pillow kept disappearing down a gap between the bed and the wall, which was annoying. Other than that, a really enjoyable stay.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaidiS12, General Manager at Holiday Inn Northampton, responded to this review, April 29, 2013
Dear MrJROConnell

I would like to take this opportunity to thank you for your recent review of the Holiday Inn Northampton on Trip Advisor.

I am grateful for your sincere words with regards to the team and hotel facilities.

We look forward to see you back soon.

Kind Regards
Syed Zaidi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 28, 2013 via mobile

I was shattered when I arrived after a 5 hour drive and the manager got me a. Lovely glass of red wine. I then found I had forgotten my toothbrush, one appeared without a problem. I couldn't get the wifi working on my computer, again, not a problem. Lovely dinner in the bar at night too. I would go back to this hotel when on a business trip. My bed was lovely and clean if the pillows were a bit firm for me. The room was a bit warm too even after I turned off the heating. The reception staff were very good.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Northampton, responded to this review, April 14, 2013
Dear MrsD16,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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dewbury
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 25, 2013

having just visted this hotel with national holidays i must say the hotel is freezing the dining room is freezing and so was the food . people were asking for extra duvets . the hotel is isolated and poor .

Room Tip: dont go rooms are noisy we were on the motorway side
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaidiS12, General Manager at Holiday Inn Northampton, responded to this review, April 29, 2013
Dear DewburyJack07

I would like to take this opportunity to thank you for your recent review of the Holiday Inn Northampton on Trip Advisor.

Firstly I would like to apologise for the poor experience you encountered, your comments regarding heating and food have been investigated and can assure you that necessary actions have been taken from stop it from happening again.

Once again please accept my sincere apology and I hope to welcome you back again soon.
Many Thanks

Syed Zaidi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horsham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 24, 2013

Staff were helpful and friendly and the evening meal was good. The room was clean and warm but the bed had seen better days and made you roll into the middle, it was very noisy with doors banging all night and loud talking . The breakfast had lots to choose from but the hot food was only warm and served on cold plates.

Room Tip: Don't stay in room 3 on the ground floor it right next to the exit door which was slammed very l...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaidiS12, General Manager at Holiday Inn Northampton, responded to this review, April 29, 2013
Dear Sharon D

Thank you very much for posting your review on tripadvisor, I would like to apologise for the problems you encountered during your stay with us.

Had you informed reception team about bed and noise problem they would have offered you an alternative room.

I am delighted that you found our team helpful and friendly and enjoyed evening meal in our restaurant.

I do hope you will choose to stay with us at Holiday Inn Northampton again in the future.

Kind Regards
Syed Zaidi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 18, 2013

Not the best Holiday Inn I have stayed in. Good value for money but bathrooms are desperate for a refurbishment. Our tap was very hard to operate and the noise when the shower was on was not good. The rooms were nice and spacious with 2 comfortable double beds, safe and tea and coffee making facilities. The food and the staff more than made up for the average rooms though. Both on reception and in the restaurant everyone was very friendly and there were a least 3 different menus with a huge choice of food including a excellent value 2 courses for £9.95. Breakfast was excellent, again lots of choice with warm plates and hot food! Good value for money and although the rooms do need a refurbishment I would stay again if the price was right!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaidiS12, General Manager at Holiday Inn Northampton, responded to this review, March 24, 2013
Dear Oriana180709

Thank you for posting a fantastic review!!! I am delighted to hear that you had a fabulous stay.
We look forward to seeing you back with us again soon.Many Thanks
Best regards
Syed Zaidi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 15, 2013

Average for a holiday inn, probably on a level with holiday inn express.

Has a very small gym but handy when you have been stuck in office all day.

The breakfast room is very small and struggles to accommodate the number of guests. I have stayed here 3 times over the last 3 weeks and the bar service and restaurant service is extremely slow which lets it down.

Room Tip: Room not backing on to A45.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaidiS12, General Manager at Holiday Inn Northampton, responded to this review, March 24, 2013
Dear A S

Thank you for taking the time to leave us your feedback after your recent stay with us. We appreciate your comments as it allows us to take note of areas within the hotel that are excelling or indeed could use some attention. I have passed your comments to Restaurant and Bar Manager, who has implemented some corrective measures in order to rectify the service issues you encountered . Once again thank you for your comments, we truly hope to be part of your future travel plans.

Kind Regards
Syed Zaidi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Northampton

Address: Bedford Road, Northampton NN4 7YF, England (Formerly Courtyard)
Phone Number:
Location: United Kingdom > England > Northamptonshire > Northampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 27 Hotels in Northampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Northampton 3*
Number of rooms: 104
Official Description (provided by the hotel):
Located near to central Northampton you'll find all you need for a comfortable night s stay either for business or pleasure at the Northampton Holiday Inn Hotel. An ideal base for all visiting motor enthusiast near to Silverstone, home of the British Grand Prix, Santa Pod and Rockingham . Holiday Inn Northampton Hotel is also Near to Northampton town The Lakes, Brackmills, Riverside, Moulton Park & Grange Park Business Centres, yet only 5 Miles from Junction 15 of the M1 . The Holiday Inn Northampton Hotel provides Quality hotel rooms with the luxury of a choice of king sized bed or two queen size double beds. Business customers will find all the facilities required including high speed internet , working desks in all rooms as well as a multi gym to work out in For weekend breaks relax and enjoy bed and breakfast at your leisure before visiting the sights or taking in an event. At the hotel we are also equipped to host meetings for up to 70 people, & banqueting functions for up to 120 with really competitive hotel rates . The Hotel offers WIFI Internet access in the lounge area & business centre available 24hr a day.Local attractions include: Castle Ashby House & Gardens, Wicksteed Park, Billing Aquadrome, Althorp House and Nene Whitewater Rafting Centre, Silverstone & Santa Pod. You'll find all you need in a Hotel - A quality location for a quality stay. ... more   less 
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Also Known As:
Holiday Inn Northampton Hotel Northampton
Northampton Holiday Inn

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