Me and my friend visited the Earl Grey Tea Rooms, and I have to say it was a terrible experience.
The first thing that was disappointing was the staff- no smiles, I felt like they were trying to get us seated, fed and out of the place ASAP. My friend went to the toilet and pretty much as soon as she had left I was asked by one waitress if we were ready to order- even though my friend obviously wasn't there! My friend came back from the toilets and again we were asked if we were ready- my friend hadn't even had a chance to look at the menu! And yet again- they gave us a few minutes and came right back over. We were approached by three different waitresses! I was feeling very annoyed by this point and wanted to leave- I only stayed because I was with my friend.
I ordered a pot of tea and a teacake. My friend ordered tea and a slice of cake. Her cake arrived over 5 mins before my teacake- I was wondering if they had forgotten it. When it finally arrived it was burnt- absolutely black on the underside. I was starving by this point and ate it anyway. For £2.20 its an absolute rip off.
I did tell the woman on the til before paying and she gave me a refund straight away- thats probably the only positive element to this whole sorry experience.
This place needs to focus more on customer service; people want to see staff who are smiling and friendly and who don't harass them every 2 minutes. Won't be going here again. Ever.
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