Stayed here during August for two nights over the weekend. Having stayed at a couple of other places in York before our expectations were high. We had no problem with the service from the ladies at reception. Our room (which was supposed to be superior) was badly in need of a re vamp. The walls were very tired, with a large crack down the wall. The carpets were dirty and old and there was dust and teas stains on the bed side tables. Not really what you expect! The only positive about our room was the bathroom that had obviously been recently modernised and was clean. The size of the room was average and the bed was ok.
The location was very good with only a 10 minute walk into the centre and had parking at the rear. The entrance hall in the hotel smelt of stale smoke.
The breakfast we experienced was one of the worst we have ever been served. The bacon was fatty, the sausage meat cheap and the mushrooms and scrambled eggs were inedible! They were cold and had obviously been prepared before we had ordered, left and served up. I was nearly sick. No questions were asked as to why we had left so much and we didn't want to cause a fuss. Also we would have normally mentioned this as a problem but the ladies serving breakfast sat down with their own breakfast and seemed more concerned with doing that than dealing with their customers. Maybe we just caught them on an off weekend.
I would not recommend this as a base to stay and there are many more that offer better for less.
- Also Known As:
- The Saxon House Hotel York
- The Saxon House Hotel
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