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“City break in York” 4 of 5 stars
Review of Hampton by Hilton York

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Hampton by Hilton York
3.0 of 5 Hotel   |   Toft Green, York YO1 6JT, England   |  
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Ranked #7 of 45 Hotels in York
Yorkshire
Top Contributor
76 reviews 76 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
“City break in York”
4 of 5 stars Reviewed August 18, 2013

just spent two nights at the Hampton.
The hotel is modern with a light airy feel to it.
The rooms whilst not huge are ample for a couple of nights and are well appointed, with modern decor and furniture.
Bathroom again well set out out with walk in shower.
Breakfast is self service and was excellent with lots of choice of whether you want "full english" or something lighter, the only criticism is that the dining room is is extremely busy and tables a little on small side, especially when there are four of you.
Hotel is well located being 5 minutes walk from railway station and city centre and despite being across the road from Yorks largest nightclub it posed no problems.
The only fault I would want to comment on was the attitude of the receptionist on registering and again on the final morning. on both occasions (the same person) was curt, abrupt and lacking in customer service, she had obviously not been to charm school or on any customer service courses.
All in all a pleasant couple ofdays.

Room Tip: Seek a room at rear of the hotel away from traffic and night club.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, General Manager at Hampton by Hilton York, responded to this review, August 19, 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was glad to read that you enjoyed your stay, and was really pleased enjoyed your breakfast and liked the room.

Please accept my apologies for the attitude of the receptionist you encountered. If you have time, please would you e-mail me directly at victoria.burnham@hilton.com to let me know which receptionist you spoke to so that I can ensure that this does not happen again?

Thank you for choosing Hampton by Hilton York, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,120 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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Sheffield
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 18, 2013

We took our grandchildren aged 4 and 8 for a couple of days in York and booked an overnight in the Hampton by Hilton. We went on the train and it was only a 5/10 minute walk to the hotel so extremely handy. The kids loved the hotel room, in fact they asked if they could stay another night! The sofa bed had been made into a double bed so there wasn't masses of room to move around but we were out most of the time so it was fine. The kids started messing about at bed time so we split them up, the older sleeping with grandpa and me sleeping with the 4 year old. I thought I had maybe got the worst deal but it was a really comfy sofa bed with a nice thick mattress. The only problem I had was the grandson wanting all of the bed! (bless). I did wonder why there was only a voile type curtain which meant it never got really dark, but as we had packed such a lot into our day we all fell asleep very quickly. As others have said, the windows don't open and the air con kept the room cool but it also dries the room out. Not sure how they can remedy this. The bathroom is beautiful but we all found it difficult to get anything other than slightly aired water for our showers. As the weather was really hot, it wasn't a problem but I hope it's warmer than that in winter. Breakfast was lovely and the staff are very pleasant. Would definitely recommend.

Room Tip: It's not high rise but the fourth floor means there's no noise from above.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, General Manager at Hampton by Hilton York, responded to this review, August 19, 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was glad to read that you enjoyed your stay with your grandchildren, and was really pleased you found the room had everythign your needed.

I was sorry to hear you felt the room wasn't dark enough at night. We do have black out blinds in all of our rooms as well as voiles. Perhaps you may not have noticed this?

With regards to the water temperature, it certainly should not have been the case that the shower was luke warm. Please be assure that we regularly check the temperatures of our showers, and as a result this will be rectified immediately.

Thank you for choosing Hampton by Hilton York, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
1 review
5 of 5 stars Reviewed August 18, 2013

Wonderful hotel, very clean. The hotel is only a few months old so all the fixtures and fittings are in a great condition. The bed was very comfortable and the air conditioning lent itself to a full nights sleep. Great staff who were very helpful and couldn't do enough for me. Close to City Centre and quiet. I had a very happy stay and would return anytime.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, General Manager at Hampton by Hilton York, responded to this review, August 19, 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was glad to read that you enjoyed your stay, and was really pleased you found the staff helpful and friendly.

Thank you for choosing Hampton by Hilton York, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
1 review
5 of 5 stars Reviewed August 18, 2013

I cannot praise this hotel enough! Everything about the stay far exceeded our expectations. From checking in to checking out was a pleasure. If travelling to York give this hotel thought. A fantastic location, 5 minutes (if that) walk from York railway station and a mere 10 minute stroll into the center of historic York. Our room was spotless and the included breakfast was amazing. Without a doubt stay at this hotel and would recommend to all without hesitation. This hotel also give a 100% satisfaction guarantee, if you are not happy then you don't pay. I cannot imagine anyone would not be happy with the service given at Hampton, York.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, General Manager at Hampton by Hilton York, responded to this review, August 19, 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was glad to read that you enjoyed your stay, and was really pleased you enjoyed the breakfast and found the hotel offered everthing you wanted.

Thank you for choosing Hampton by Hilton York, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leuven, Belgium
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 17, 2013

What we liked most about the hotel was its modern style situated in a very nice location within easy walking distance from York's railway station and the city center. The hotel is new and clean. During this trip in Yorkshire and Northumberland we stayed in a number of hotels and this hotel had by far the best value for money deal. There was a comfortable sofa bed in the room for our 11-year old daughter, the bathroom was very nice, the breakfast buffet was also excellent. It was very busy at the breakfast, so we were offered a seat in the bar area because the restaurant was full, but we did not mind. In fact, from the bar area the view was even nicer. In spite of being very busy, the cook did not mind making us fresh pancakes and bringing them to our table. Really loved our stay and would recommend this as an an excellent place to stay during a visit to York.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, General Manager at Hampton by Hilton York, responded to this review, August 19, 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was glad to read that you enjoyed your stay, and was really pleased you found the staff helpful and friendly. I was also pleased to hear you enjoyed your breakfast along with it's lovely views of the courtyard!

Thank you for choosing Hampton by Hilton York, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 17, 2013

Good central quiet location, with parking really close by. Nice views of the city wall from some rooms. Rooms spacious, comfortable, modern and clean. Nice walk in shower. Could just do with bottled water being in the room. Breakfast is ok since it is included in the price but the selection on offer and meat quality could be improved. It was also a little chaotic at the buffet breakfast. Friendly helpful staff. Would definitely stay again.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, General Manager at Hampton by Hilton York, responded to this review, August 19, 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was glad to read that you enjoyed your stay, and was really pleased you liked your room.

Thank you for choosing Hampton by Hilton York, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 17, 2013

I stayed here for one night midweek and would highly recommend it. The hotel is well situated, being only 5 minutes walk from the station and 5/10 minutes walk into the centre of York. The rooms are spotlessly clean and well sound proofed although you are unable to open the windows and have to rely on the air conditioning to keep the room cool. That didn't bother me but it might bother some people. The breakfast in the morning is a help yourself affair but there is loads of choice including cooked options and you can eat as much as you want. The staff are very accommodating but they did overbook the hotel on the night we stayed and threatened to move us to the Premier Inn around the corner. We are very glad they didn't because that particular Premier Inn isn't a patch on this hotel. One other thing, the car parking is in the NCP just down the road (only a couple of minutes walk) and the car park closes at 10pm so if you are arriving late, I'm not sure what you do. Other than that, I can highly recommend this hotel if you are looking for somewhere reasonably priced in the centre of York.

Room Tip: Didn't use the fitness centre but they do have one.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, General Manager at Hampton by Hilton York, responded to this review, August 19, 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was glad to read that you enjoyed your stay, and was really pleased you liked the breakfast.

Thank you for choosing Hampton by Hilton York, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton York

Address: Toft Green, York YO1 6JT, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #7 of 45 Hotels in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton by Hilton York 3*
Number of rooms: 119
Official Description (provided by the hotel):
The Hampton by Hilton York is five minutes’ walk from York railway station in the heart of the historic city centre. Stay in a cosy guest room and sleep well on a comfy Hampton bed©, staying connected in your guest room with free high-speed internet access. We also offer a range of amenities to make your stay more enjoyable. Start each day with Hampton’s free hot breakfast. ... more   less 
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