I have just experienced the worst standards of customer care I have ever come across in an accommodation provider.
Most Hostels are better than this place
The person I dealt with was extremely rude and arrogant and had no idea about acceptable standards.
Astley house- does not provide towels, and charges extra for this service!!
Provides no soap in the room
Charges extra for credit card usage- you are asked to pay cash on arrival if this is not acceptable,
There is some very small print on the Astley house Website about Credit card charges, but it is not really made obvious until the booking has been confirmed
Credit Card details are taken at time of booking, but if you use the credit card on arrival, there is a charge of between £4 and £8 depending on card type.
The room I was in was freezing cold- outside temp 2 degrees and was heated by a wall mounted gas heater. it took over an hour to get this lit
The TV was not working ( could only get one channel) and I think the batteries were dead. I requested new batteries- never arrived , and I requested someone to come and assist with heater and TV- also never arrived.
I tried to get someone to assist but basically the staff are not there during the day and contact was by text and eventually after nearly 2 hours I was called back by the 'manager'
The man I dealt with was the worst examle of a.' manager' and shouted at me repeatedly during our phone conversation
Nothing has been resolved- I left after 3 hours in a bitterly cold room with nothing but a tiny GAS heater , having paid cash there was absolutely no chance of a refund. I contacted Astley house to make a complaint- all he did was threaten legal action as I had already left a poor review on Trip Advisor.
PLEASE DO NOT PART WITH YOUR HARD EARNED CASH
stay somewhere else
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- Also Known As:
- Astley House Hotel York