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“Hedley House Excels Again” 5 of 5 stars
Review of Hedley House Hotel

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Hedley House Hotel
3.0 of 5 Hotel   |   3 Bootham Terrace, York YO30 7DH, England   |  
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Hotel amenities
Ranked #11 of 45 Hotels in York
Preston, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Hedley House Excels Again”
5 of 5 stars Reviewed December 6, 2013

This was our second visit and the place is a real find. Just five minutes walk from the centre of York. Service and attention from the staff was first rate. In particular I must mention Andrew who just couldn't do enough for you. We had a really good meal on the first night and as we went to a concert on the second night we had to make do with an inferior meal before the event in a local pub. That was a big mistake as we were spoilt on the previous night by the good food at Hedley House.
Car parking was available at the back of the hotel and the directions to the place are excellent. We will most certainly come again and can only recommend this place. One of the really good points is that he doesn't offer an inferior service to those clients who book via discount sites such as Groupon or KGB. I have felt second rate several times when taking these deals and it just doesn't happen at Hedley House, long may this continue.

Room Tip: We stopped up on the top floor last time. This time we had an excellent ground floor room which I f...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,174 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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English first
Manchester, United Kingdom
Top Contributor
85 reviews 85 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed December 6, 2013

Even though this hotel is still undergoing some upgrading (does not interfere with your stay) the service was first class (especially at breakfast) Very convenient as only 5 - 7 minutes from centre of York and nice and quiet. Do not know why some people are complaining about their stay. We have stayed all over the world and found Hebden House a very good experience. The car park has plenty of room and they move your car for you if there is a problem. Comfy beds, plenty of hot water and service at breakfast excellent with the waitress remembering who you are and what you like! We would go back and could not fault them.

Room Tip: Apartment overlooking the garden was nice and quiet.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flintshire
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 6, 2013

A lovely stay at the Hedley House Hotel, the staff were all very nice and the rooms clean and comfortable. The central heating was timed and this could be left on a little longer.
we stayed for 2 nights and had the full english breakfast each morning which was perfectly cooked and very tasty.
The hotel is only a 5 min walk to the center of York and there is parking at the rear of the hotel.

Room Tip: We stayed in room 16 and our friends in room 10, both rooms were very nice with room 16 being on the...
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 1, 2013 via mobile

Great trip to York the hotel was clean, well equipped and a great location. Hotel was located About a 7min walk to city centre. Our room seemed recently refurbished with a nice comfy bed and very nice furniture. Bathroom was clean with a nice shower. Staff all very polite and helpful. Off road parking available for £5 per day. Will definitely stay again.

Stayed November 2013, traveled as a couple
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aberdeen, scotland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 1, 2013

We are just back from this hotel, do not understand why the comments of late have been so negative, the room we stayed in was very roomy and comfortable, the breakfast was nice and staff attentive. Within close walking to main attractions. Room lovely and warm. Only problem we had was I tried to book online and it said my booking had failed, then phoned and booked. Turns out my attempts at booking online had not failed and I was charged for four rooms! This was however picked up by one of the staff and a full refund was processed there and then. Must have just been a glitch in the system. Would stay here again, absolutely loved York. Would recommend the ghost walk.

Room Tip: Can't comment on any of the other rooms, but the room we stayed on was perfectly acceptable, com...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 1, 2013

My partner and I returned to the Hedley House Hotel again last wednesday on a 2 night B&B break. We were really looking forward to it, based on our previous stay last year as we came to the city to tie in with the annual Christmas market. I have been looking forward to writing this review - not a "rather generic and glowing review" as a previous reviewer thinks prevails here, but an honest critique of MY personal experience of this hotel and their staff. On arrival, we found the car park easy and on booking in were met by Mandy who remembered us from the previous year. We were shown to room 24 which was to the left side of the building (as you look at it). The room was very large, nicely laid out with a king size bed, a single bed, armchairs and bedside cabinets and dressing table. The bathroom was terrific, nice size with a brilliant shower. A good night sleep followed and all good as we knew we would expect. Breakfast was terrific. Not "small" in anyway, but ample and managed with a personal touch - cooked to specific requirements with plenty of tea, coffee and toast, ordered through the wonderful Mandy. As for location, this hotel has never been "in the suburds rather than the centre". Its a 5 minute walk to York City Walls and a further 2 minutes to the Minster. This makes it an ideal base for a short stay. We will be returning again in 2014 both in summer and winter and no other hotel will do for us. The concept of this hotel providing a "woefully short" experience is a nonsense - it is what it is - an ideally placed, well priced, friendly and lovely hotel in one of the finest cities in our country. Well done to all who work there, especially Mandy who made us feel welcome throughout.

Room Tip: Room 24 was great.. good size, lovely shower... The area is a residential one, so there is some noi...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ThebossYork, Owner at Hedley House Hotel, responded to this review, December 2, 2013
Thank you, thank you, thank you.................

As you may or may not know our head house keeper died suddenly in November aged just 32.

It was quite ironic and fitting for the bad reviews to come in when they did….!

It just showed what a top job Suzzie did for us. It has really taken its toll on all of us to loose such a bubbly, respectful and hard working friend.

The whole team here put their all in to making Hedley House a great place to stay and work very hard.

Suzzie will always be missed but NEVER forgotten…………

Greg and Lou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 1, 2013

We booked this hotel to celebrate our 31st wedding anniversary. We got driving directions from their website and found it very easily. Staff and owners were very welcoming and accommodating. They didn't bat an eyelid when we reported spilling wine on the duvet!

Whilst the carpet did have a small stain near the entrance to the room, the remainder was clean and well maintained. We bokked a superior double and received a large, family apartment, with loads of room and storage, including a fully fitted kitchen. We had a shower room which was on the small side, but had an excellent power shower.

The hotel is 5 minutes from Bootham Bar or the river, and makes an excellent base for visiting the city.

Food was excellent (try the chef's home made bread!)

The spa in the garden was very welcome after a day in the city.

Room Tip: rooms at the front may be disturbed by the railway, which stops at 10.30pm
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hedley House Hotel

Address: 3 Bootham Terrace, York YO30 7DH, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in York
#5 Family Hotel in York
#10 Romantic Hotel in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hedley House Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Hedley House Hotel - A 3 Star Silver Award Hotel, within an 8 minute walk of the city. All rooms en-suite & all recently refurbished. Free wireless internet access. Off street car-parking, restaurant & lounge bar. Gym, 6 person outdoor aqua spa. Ample parking. Electric car charging station free for residents ... more   less 
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Also Known As:
Hedley Hotel York

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