*Lovely, comfortable room with extremely comfortable beds
*Generous supply of teas, coffees etc.
*Very clean bathroom
*Flat screen TV
*Situated close by a scenic river walk (20 mins walk)
*Owner works hard in cooking breakfast on his own with a tiny bit of help.
*Bad start. My friend is an older man (who accidently spilled coffee on the
back of his trousers). We were led into the lounge and were just about to sit on
the leather sofa and chair when he shouted to us not to sit on his leather furniture.
He noticed the stain on the back of my friend's trousers and asked him if he was
incontinent.And other questions. Shocked, my friend said No. My friend kept on
saying No, that he wasn't.
He then told us to leave, to get out. That he didn't want us here.
(We had spent hours travelling using public transport since 6.45am.
and now nowhere to stay. Plus, a bit tired.
A few mins later, he came out trying to explain, apologetically, that he had a incident or 2 where
a guest who was incontinent basically ruined the bed and he had to completely replace the
bed. I understood what he was getting at and that it had panicked him that this
may have happened again but I still don't think he should have jumped to conclusions.
My friend explained to him that he had spilled coffee on his trousers. The owner
asked my friend to turn around to check the back of his trousers carefully and
then said I believe you.
Took us back and said which room did you want, double or twin room.
*Emailed owner a couple of time prior to our stay but no reply. Maybe have been
though. Does not seem to reply to email.
*Owner has a generous character, I understand,
that it must be very stressful trying to cope with running B&B on his own, with the
help of a lovely lady at the reception.
But when stressed and in a panicky situation, he finds it difficult to
express himself in a professional customer service of excellence way.
Especially in this type of job, you need to have the excellence of customer service aptitude.
Although, he says he has been doing it for 40 years.
*Apologetic again on last day for what happened. He even offered to give us a lift back to train station.
Thought I was my friend's carer.
Apart from that, put the whole thing behind us and had a lovely time in York.
And a lovely sleep in the extra comfortable beds.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.