They're seems to be allot of big issues surrounding this guest house, and I have to say I was quite apprehensive about staying here but we literally had no where else to stay this weekend so took a risk. I have to say we had a great time at this b and b and we managed to avoid any huge problems even though we got off on the wrong foot..
With a little calm and reason we sorted an issue out that could of resulted in us walking away but thankfully not!
We arrived and were asked to wait in the sitting area whilst the hotelier sorted out some issues he was dealing with. We waited about 30 minutes and finally we were called into the office. He brought up the details on his computer and requested a payment. To my knowledge and after having entered card details whilst booking via the website, I didn't expect to be asked to pay anything! I said I thought we had already paid online and the hotelier very bluntly told us to pay the money or find someplace else. I started to get annoyed at this point and all the experiences I had read on here started flooding into my mind as I sat back in the waiting area very confused.
Basically I decided to ring the bank and just check that money had not been taken out for the booking. I found that no money had been taken out so thought, sod it! Lets pay up and just forget the misunderstanding. I went back in to pay and the hotelier seemed somewhat offended that I did not initially believe that no money had been taken out! I sensed an argument brewing as I told him I just wanted to be 100% sure about it and that I had not stayed anywhere before where I had entered bank details during the booking process without that being to pay for the stay! Naive I am perhaps but thats just my experience! He basically said why would you stay somewhere that you didn't trust! This annoyed me and I started to think the guys was giving me an unnecessarily hard time but my partner at this point just butted in and said lets just get on with this and pay up and sort the room out! So we did and the whole thing turned around, the guy was really nice to us and said this problem keeps happening and people keep walking out so he has literally no patience when it happens anymore. Doesn't excuse being rude but I just thought let's forgive and forget and just have a good time!
He apologized at this point and offered us a lift into town for having us wait which was really nice! We had a good chat and really appreciated this act of kindness.
The room was lovely and cosy and clean! Big TV with freeview channels and the beds were comfy and clean and plenty of towels as well as some biscuits, tea, kettle and other hot drinks to make in the room.
The whole hotel was nice. More like a cosy house then your typical hotel but I liked this! Its also in a great location and a very easy walk back into town from the guesthouse.
We had breakfast in the morning, for us we had a small english breakfast, sausage, mushroom, egg, tomato, hash brown, beans and toast and it was delicious. They also had on cereals and a selection of juices and tea or coffee that was brought out for you. All in all a very good breakfast!
We checked out at 10:30am (just a one night stay) and the hotelier offered to take us to the train station but we declined this kind offer. He also offered to let us keep our things at the hotel and that he would drive our stuff to the train station before our train which was super kind indeed but again we didn't take up the offer as we had travelled light anyway.
Overall I have to say even though we got off to a rocky start all that stands out to me about staying at this B and B is positive and me and my partner really enjoyed our stay at this guesthouse and in york. We would stay again if we came back as to me the hoteliers kindness did shine through. He certainly is not your typical hotelier! He may come across as somewhat abrupt and rude, but he is who he is and underneath that is someone who is generous and wants the best for his guests. It is my guess that he does struggle a little with life running the guest house and it seems he does it all by himself which is staggering really!
I hope this review may also clear up some issues when it comes to payment. If you book via the site and enter card details this is not a payment! Maybe this is obvious to some but it certainly wasn't to me! Maybe Im a bit dumb when it comes to booking things but hey! Lesson learned. You pay when you arrive at the hotel so be prepared for that! If your unsure check your bank statements before you go!
If your staying one night in york, try here! Its to my knowledge the only hotel that will take guests for one night during weekends which is great. If you want to be greeted by mr or mrs perfect then this is not the place for you. If your happy with and accept that this hotelier is a bit unorthodox and is just a man under a lot of stress who just wants things to run smoothly but does show his emotions at times (god forbid) then you'll be fine.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo and TripOnline SA so you can book your Clifton Bridge Guesthouse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Clifton Bridge Guesthouse Hotel York