Have stayed at this motel twice before, once with work and a second time with family, this was third visit.
Arrived early before check inn, asked to leave luggage but was able to check in, we left luggage in room and went into York to start our break.
On return to the room we noticed that the room had not been hovered, one hand towel for three people and the mugs and tea spoons had not been cleaned properly (still had coffee stains).
On the way to the restaurant on the first night I mentioned at reception about the 1 hand towel and the dirty cups/spoons. I was advised that Premier Inn now only supplies one hand towel per room with one bath towel each as policy, leaving damp towels to use in the morning, the receptionist was not bothered about the fact that we had been left with dirty cups etc.
We ate in the on site restaurant on the first night, it was early on a Sunday evening and the place was quiet, we noticed after a longish weight that three tables that arrived after us got food first, however our food when it arrived was to a good standard.
Also the third bed in the family room was very uncomfortable, in the end we asked for a second duvet cover to be put on to make it more comfortable for my daughter, but even so, the quality of children's beds has been reduced considerably and I would not recommend any family to use Premier in any more, as when the kids cannot sleep it really does ruin the break.
We did finish the meal with a liquor coffee, which arrived as a latte with alcohol in it, when we pointed out that what we got, was not what was advertised, we got a brusque "that's how we do it here". We decided not to return for breakfast, and as it happened got breakfast at the Whetherspoons over the road at a third of the price.
During the stay, the staff we met were nice and polite, but we had to clean our own cups and spoons every day as housekeeping did not bother, having to use damp towels in the morning took the shine of the stay, along with the fact the room was not hovered before, or during our stay.
This stay really came across that the attitude was that we should feel lucky to get what we got, with this now being third in a row of below par stops for me, I have made the decision that Premier Inn will now no longer be first choice motel, but last choice when desperate. The decline in standards of this place from my first stay are truly astonishing.
Stay at another motel
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to firstname.lastname@example.org and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.