I stayed here on business at the end of April and whilst the hotel was very convenient for the station, there were other problems.
My room was 'miles' away from reception and had my colleague/friend not been in the next room I would have asked to move for a number of reasons.Firstly, I only found out at 7pm that the heating wasn't working and reported it to reception when I went to dinner.Upon my return there was a very small convector heater in place.By this time it was almost 10pm. The solution was to bring down another heater or change room( this I did not want as I had no idea where I would be placed in such a large hotel).
Secondly, the mattress on the bed was too small for the base and was not comfortable which I only discovered at 11pm!
Thirdly, the tv did not work properly.
Now I cannot believe that I am the only person who has complained about this v poor standard and for a 4* hotel it is outrageous!I have stayed in 3* hotels with better rooms and facilities.
On the plus side, the staff were friendly, the hotel grounds beautiful and it's position is great for travel and sightseeing in York.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Despegar.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your The Royal York Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Royal York Hotel Grand Victorian
- Royal York Hotel York