pleasantly surprised after reading some reviews.booked "dinner experience"weekend excellent value,room spacious & spotlessly clean , breakfast & dinner were both absolutely gorgeous & staff very very helpful & friendly will definately be going back.

I booked a two night stay at the York Holiday Inn via my Priority Club Account. On arrival, after a three hour drive, the check-in staff could not find my reservation and it eventually took us 20 minutes to get checked in even though it was early afternoon and we were the only people there. This was in great part due to the fact that the first receptionist could not speak English - I had to write my name down for her (and it's only Baker!). She was utterly incapable of communicating that there was a problem. She eventually fetched a more senior and more grumpy person, who finally did at least get us in.

This lady wanted by credit card - normal, I thought - until I saw she had already charged the card more than the value of my reservation. Suspicious? You bet. I asked her to change it and have to say by this time I was ready to forget it and leave.

The room was OK, standard stuff and clean if rather worn out. Breakfast was good too. Plenty of parking and if the hotel looks terribly dated, there's really nothing wrong with it.

Next evening, we had the family from hell move in next door. Kids screaming the place down and Mom and Dad joining in. We asked to move and we were shifted into a much better Exec room. I think by this time the hotel had become alert to the fact that we were not entirely happy.

The hotel is a long walk from town, but buses go by every few minutes and it is a 10 minute ride. On the main road opposite and only a two minute walk away is a great pub (the Fox & Roman) where we ate on one evening. I recommend it if you don't feel like going into the centre.

Overall, so-so. There are plenty of other hotels in York (the Marriott is about 400 yards away) and if you're thinking of a trip to the fantastic old city, I suggest you try them first.

Luckily for us this was a one night stay - this is a really dated property - in fact it is like a very cheap roadside motel! The room we had was very old and smelt damp. The toilet did not flush properly and the bedroom carpet had a large stain where the bath had obviously leaked. There was mould all round the window frames. The room was freezing as they had left the heating turned off and when we turned it up it took hours for the room to warm up. The bathroom did not have heating at all!! (January in the UK!!!!) The furniture is old and shabby and needs replaced - the wardrobe doors had been removed but not replaced.

York is fantastic and is well worth the trip - just find somewhere else to stay and make sure you visit Betty's!

Had dozens of business stays in York and always dismissed this place due to bland structure so what a surprise. Very very friendly staff in restaurant that serves an excellent breakfast (I don't say that often) that is both top quality and plentiful. Nice rooms. No need for lunch! 30 minute walk or short bus ride to City Centre. Horse race track is at rear so ideal for runners. Set back from main road so rooms are generally quiet as well as pleasant (I guess there must be exceptions). Rates vary considerably. No chance of a deal on race days!! Possibly now my 1st choice of hotel in York.